Reservations Agent
Role Overview
Reservations Agent in the Reservations job category.
Full-time schedule; the posting states the position is not remote.
Non-management role.
Key Skills for This Role
Full Job Posting
Position details
Reservations Agent in the Reservations job category.
Full-time schedule; the posting states the position is not remote.
Non-management role.
Reservations and guest service
- Process reservation requests, changes, and cancellations by phone, fax, or mail.
- Identify guest needs, select appropriate room types, verify availability and rates, and explain reservation policies.
- Record special requests and answer questions about property facilities, services, and accommodations.
- Use sales techniques to maximize revenue and enter reservation types, codes, and rates into the system.
- Follow guest concern escalation procedures and deliver professional service.
Work standards
- Follow company policies and quality assurance standards; maintain a clean, professional appearance.
- Protect confidential information, company assets, and the privacy and security of guests and coworkers.
- Communicate clearly, use proper telephone etiquette, support team goals, and perform reasonable duties requested by supervisors.
- Move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.
Preferred qualifications and experience
- High school diploma or G.E.D. equivalent is listed as preferred.
- No related work experience or supervisory experience is specified.
- No license or certification is specified.
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