Mgr-Loss Prevention
Role Overview
Manages the daily functions of the department to ensure protection of property assets, employees, guests and property.
Maintains logs, certifications and documents required by law and Standard Operating Procedures.
Trains staff in established emergency procedures and implements accident and fire prevention procedures.
Position focuses on ensuring guest and employee satisfaction while achieving the operating budget.
Key Skills for This Role
Full Job Posting
Job Summary
Manages the daily functions of the department to ensure protection of property assets, employees, guests and property.
Maintains logs, certifications and documents required by law and Standard Operating Procedures.
Trains staff in established emergency procedures and implements accident and fire prevention procedures.
Position focuses on ensuring guest and employee satisfaction while achieving the operating budget.
Education and Experience
- High school diploma or GED; 4 years experience in the security/loss prevention or related professional area.
- OR 2-year degree from an accredited university in Criminal Justice or related major; 2 years experience in the security/loss prevention or related professional area.
Managing Security/Loss Prevention Operations
- Assists the Director of Engineering in administering fire prevention programs and emergency preparedness.
- Conducts hazard and risk assessments including quarterly OSHA/SAFETY audits, incident tracking, and hazard abatement.
- Develops detailed shut down procedures to ensure all areas are secured at appropriate times.
- Complies with applicable laws and safety regulations and follows key control guidelines.
- Develops a monthly checklist for all CCTV equipment, alarmed doors, and duress alarms.
- Oversees loss prevention operations including patrols, emergency response, investigations, shipping and receiving, and electronic key system.
- Oversees the Accident Prevention Committee and first aid program.
- Oversees the claims process and monitors General Liability and Worker's Compensation cases.
- Communicates the importance of safety procedures and ensures employee understanding of safety codes.
- Develops liaison with local law enforcement and emergency services.
Ensuring Exceptional Customer Service
- Meets quality standards and customer expectations on a daily basis.
- Identifies educational needs and develops formal training programs.
- Inspects and critiques the performance of the loss prevention department.
- Provides services above and beyond for customer satisfaction and retention.
Additional Responsibilities
Analyzes information and evaluates results to choose the best solution and solve problems.
Informs and updates executives and peers on relevant information in a timely manner.
Provides information to supervisors and co-workers by telephone, written form, e-mail, or in person.
About Sheraton
Sheraton is part of Marriott International with more than 400 communities worldwide.
Marriott International is an equal opportunity employer committed to non-discrimination.
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