Mgr-Loss Prevention
Role Overview
Manages the daily functions of the department to ensure protection of property assets, employees, guests and property.
Maintains logs, certifications and documents required by law and Standard Operating Procedures.
Trains staff in established emergency procedures and implements accident and fire prevention procedures.
Position focuses on ensuring guest and employee satisfaction while achieving the operating budget.
Key Skills for This Role
Full Job Posting
Job Summary
Manages the daily functions of the department to ensure protection of property assets, employees, guests and property.
Maintains logs, certifications and documents required by law and Standard Operating Procedures.
Trains staff in established emergency procedures and implements accident and fire prevention procedures.
Position focuses on ensuring guest and employee satisfaction while achieving the operating budget.
Education and Experience
- High school diploma or GED; 4 years experience in the security/loss prevention or related professional area.
- OR 2-year degree from an accredited university in Criminal Justice or related major; 2 years experience in the security/loss prevention or related professional area.
Managing Security/Loss Prevention Operations
- Assists the Director of Engineering in administering fire prevention programs and emergency preparedness.
- Conducts hazard and risk assessments at the property to include quarterly OSHA/SAFETY audits, incident tracking, and the hazard abatement process.
- Develops detailed shut down procedures for the property to ensure that all areas are secured at the appropriate times.
- Comply with applicable laws and safety regulations.
- Follow proper key control guidelines in loss prevention and in the property.
- Develop a monthly checklist for all CCTV equipment, alarmed doors, and duress alarms to ensure that they are fully functional.
- Incorporate into patrols, which encompass all areas of the property's interior and exterior, an inspection tour of recording system.
- Follow Duty of Care process for the protection of guests and employees.
- Follows up on all unusual activities in and around the property that would impair the well being of guests and employees.
- Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Implements action plans to monitor and control risk.
- Oversees all loss prevention operations including patrol process, emergency response, investigations, shipping and receiving, electronic key system and manager on duties responsibilities.
Customer Service and Additional Responsibilities
- Meet quality standards and customer expectations on a daily basis.
- Identifies the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
- Inspects and critiques the performance of the loss prevention department to establish and maintain a high level of professionalism and customer service.
- Analyzes information and evaluating results to choose the best solution and solve problems.
- Develops liaison with local law enforcement and emergency services.
- Informs and/or updates the executives and peers on relevant information in a timely manner.
Work Location and Schedule
- Location: Central Area District, North of Al Masjid Al Nabawi, Al-Munawarah Al-Ma, Saudi Arabia.
- Schedule: Full Time.
- Located Remotely? N.
- Position Type: Management.
About Sheraton
Sheraton is part of Marriott International and has been a place to gather and connect since 1937.
Associates create a sense of belonging in more than 400 communities around the world.
Marriott International is an equal opportunity employer committed to non-discrimination.
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