Programme Manager - RLM

Programme scope

Planning and program delivery

• Own data-readiness dependencies for demand, inventory, product, and store master data with data and technology teams.
• Maintain detailed project plans, roadmaps, and milestones across active workstreams.
• Identify risks, dependencies, and blockers and drive resolution; report progress, budget utilization, and delivery health to senior stakeholders.
• Coordinate delivery across planning, merchandising, supply chain, and technology; facilitate working sessions, sprint reviews, and steering meetings.
• Manage interdependencies across merchandise financial planning, assortment, allocation, replenishment, store transfers, pricing, markdown, and BI/analytics.

Stakeholders, reporting, and adoption

• Build relationships with business, IT, and vendor stakeholders and align priorities and delivery expectations.
• Prepare status reports, executive dashboards, and decision papers; communicate objectives, risks, and outcomes to operational and senior leadership.
• Coordinate vendor commitments, escalations, and change requests, including AWS and RLM platform vendors.
• Design change-management and training plans, define adoption metrics, and intervene when engagement or utilization falls short.
• Drive RLM dashboard and decision-support analytics deployment, embed standardized processes, and communicate realized business value.

Education and experience

• Bachelor's degree in Supply Chain Management, Retail Operations, Business Administration, Information Systems, or a related field.
• 8–10 years of program or project management in retail technology, supply chain, or merchandising operations.
• Demonstrated cross-functional delivery experience involving RLM, planning, or supply chain platforms.

Retail domain and tools

• Familiarity with the retail lifecycle: merchandise financial planning, OTB/APB, assortment and category planning, allocation, replenishment, store transfers, initial pricing, price optimization, and markdown.
• Blue Yonder, Increff, comparable RLM platforms, or AWS/cloud- and AI-led retail solutions are advantageous.
• Exposure to demand forecasting, AI-driven pricing and markdown, and inventory optimization is preferred.

Program and communication capabilities

• Proficiency in program-management methods and tools, including management of concurrent workstreams.
• Strong analytical skills to define KPIs, interpret delivery data, and recommend actions.
• Ability to influence cross-functional teams without direct line authority; change-management and stakeholder communication experience.
• Excellent written and verbal communication, including executive-level reporting and presentations.