Product Leader - Digital Banking
Role Overview
Own the strategy, growth, and performance of digital customer acquisition, onboarding, and activation journeys across retail banking products.
Lead product owners, developers, designers, squads, and delivery teams.
Key Skills for This Role
Full Job Posting
Role overview
Own the strategy, growth, and performance of digital customer acquisition, onboarding, and activation journeys across retail banking products.
Lead product owners, developers, designers, squads, and delivery teams.
Responsibilities
- Define and execute the product strategy and roadmap for digital acquisition, onboarding, and activation journeys.
- Own end-to-end customer experiences across accounts, cards, and lending.
- Lead and mentor Product Owners and oversee multiple Agile squads and delivery teams.
- Drive digital sales growth, customer acquisition, activation, and conversion.
- Improve customer experience, automation, and straight-through processing.
- Collaborate with Technology, Risk, Compliance, Operations, and Marketing stakeholders.
- Monitor product performance, customer insights, and market trends.
- Manage product priorities, investment decisions, and large-scale digital transformation initiatives.
Qualifications
- Bachelor's degree in Business, Technology, Engineering, or a related discipline; an MBA from a top-tier school is preferred.
- 12–15+ years of digital product management experience in banking or fintech environments.
- Experience in global product leadership at an international bank or Senior Manager/Head-level work at a local bank is described as ideal.
- Proven leadership of digital acquisition, onboarding, activation, or customer growth journeys.
- Experience managing Product Owners, cross-functional teams, and Agile delivery organizations of up to 50 people.
- Deep understanding of retail banking products, digital channels, and customer experience design.
- Track record delivering digital transformation programs and measurable business outcomes.
- Strong commercial, analytical, data-driven decision-making, stakeholder management, and communication skills.
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