Payment Customer Service Supervisor

Location: Dubai, UAE Employment Type: Full-time Salary: AED 15,000 – 20,000 per month + performance bonus

We are seeking an experienced Payment Customer Service Supervisor to lead customer operations, oversee payment-related support, and manage team performance in a fast-paced payment solutions environment. The role focuses on customer growth, operational efficiency, payment coordination, and service quality improvement.

Develop and monitor team KPIs, including customer growth, transaction volume, and operational performance

Support team productivity through regular reviews, coaching, and performance tracking

Implement incentive and performance improvement initiatives

Maintain relationships with key customers and support transaction growth

Manage customer segmentation and engagement strategies

Respond to customer inquiries and improve overall customer experience

Coordinate payment collection and settlement processes

Monitor and resolve transaction or settlement issues, including delays and discrepancies

Work closely with internal teams to ensure accurate and timely payment processing

Monitor unusual transaction activity and escalate potential risks when necessary

Support compliance and operational control procedures

Track operational metrics such as payment success rates, conversion rates, and customer activity

Prepare reports and recommend process improvements based on performance data

Experience in payment solutions, fintech, or online industries

Understanding of operational risk and transaction monitoring

Strong customer relationship management skills

Customer growth and retention

Active customer engagement

Payment success rate

Customer satisfaction

Issue resolution efficiency