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Customer Service ( Chinese require)

TAQAR CONSULTING CO. L.L.C
Dubai, UAE
Full-time
Junior · 1+ years experience
Onsite
AED 7,500 – 10,000 / month
Discovered 2 days ago
Communication

Full Job Posting

Key Responsibilities

  • Primary Contact: Serve as the main point of contact for merchants and channel partners; handle daily business inquiries, explain transaction workflows, and provide system usage guidance.
  • Merchant Onboarding: Assist with the complete onboarding process, including document review, contract tracking, and coordination for integration testing.
  • Merchant Growth: Regularly follow up on merchant usage and business requirements to boost merchant activity rates and transaction volume.
  • Operations Support: Support client onboarding (account creation, KYC document collection, API integration), and provide system operation training and user guidelines.
  • Transaction Management: Monitor payment order status in real time; promptly resolve transaction exceptions, refunds, dropped orders, and payment failures.
  • Issue & Dispute Resolution: Handle and resolve merchant complaints regarding system glitches, settlement issues, processing delays, etc.
  • Feedback & Optimization: Gather client feedback, compile FAQs, and present practical product optimization suggestions.
  • Records & Compliance: Maintain partnership archives, contract information, and KYC/KYB merchant documentation to ensure data accuracy and completeness.

Job Requirements

  • Language Requirement (Mandatory): Proficiency in Mandarin Chinese is strictly required (Fluent/Native) to effectively support Chinese-speaking merchants and internal workflows, alongside basic/business English.
  • Education: College degree/Diploma or above (any major).
  • Learning Agility: Strong ability to quickly master payment systems, merchant backends, and domain knowledge.
  • Soft Skills: Excellent communication skills, a high sense of customer service, and the ability to handle client issues independently.
  • Mindset: Strong team player with good stress management and the resilience to thrive in a fast-paced environment.
  • 支付商务客服
  • 运营支持:协助客户完成商户接入流程(开户、KYC资料收集、接口对接),并提供操作培训与使用指引;
  • 维护合作档案、合同信息、KYC/KYB 商户资料,确保数据准确完整。
  • 具备 1 年以上客服、商务助理、商户支持经验(有支付 / 金融科技行业经验者优先)。
  • 综合薪资范围:AED 7500-10000,绩效奖金没有上限
  • 上班时间:上6休1(周一到周五:早9晚7;周六:早8晚6)

Experience

  • 1+ years of experience in customer support, business assistant, or merchant operations (Experience in payment or Fintech industry is strongly preferred).

Preferred Qualifications

  • 1+ years of experience in customer support, business assistant, or merchant operations (Experience in payment or Fintech industry is strongly preferred).

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