Customer Service ( Chinese require)

Role overview

Responsibilities

• Handle merchant and partner inquiries, explain transaction workflows, and guide system use.
• Assist with onboarding, document review, contract tracking, and integration-test coordination.
• Follow up on merchant usage and needs to improve activity and transaction volume.
• Support account creation, KYC collection, API integration, and system training.
• Monitor payment orders and resolve exceptions, refunds, dropped orders, and payment failures.
• Resolve complaints about system glitches, settlements, and processing delays.
• Collect feedback, compile FAQs, and suggest product improvements.
• Maintain partnership, contract, and KYC/KYB records accurately.

Requirements

• Fluent or native Mandarin Chinese is strictly required; basic or business English is also required.
• College degree or diploma in any major.
• At least one year of customer support, business assistant, or merchant operations experience.
• Payment or fintech experience is strongly preferred.
• Learn payment systems and merchant backends quickly; communicate well, handle client issues independently, collaborate, and manage stress.

Compensation

• Monthly salary is AED 7,500–10,000; performance bonuses are also stated.
• Benefits include employment visa, paid annual leave, housing, telecommunications, meal and transport allowances, holiday bonuses, and medical insurance.

Schedule

• Six working days per week: Monday–Friday, 9:00 AM–7:00 PM; Saturday, 8:00 AM–6:00 PM.

Workplace

• The role is based in Dubai and is described as on-site.