Patient Coordinator
Role Overview
Supports daily clinic operations and helps ensure a smooth patient experience.
Assists patients throughout their visit and supports appointment coordination.
Key Skills for This Role
Full Job Posting
Role overview
Supports daily clinic operations and helps ensure a smooth patient experience.
Assists patients throughout their visit and supports appointment coordination.
Key responsibilities
- Welcome patients and respond to inquiries in person, by phone, and through digital channels.
- Coordinate appointments and follow-ups; provide information about services, packages, and general procedures.
- Support patient flow between reception, clinical, and administrative teams.
- Maintain accurate patient records and update systems as required.
- Follow up with patients to support satisfaction and continuity of care.
- Assist with administrative coordination tasks and follow clinic policies, procedures, and confidentiality standards.
Requirements
- Previous experience as a Patient Coordinator, Customer Service Executive, or in a similar role.
- Medical, aesthetic, or healthcare clinic experience is an advantage.
- Strong communication and interpersonal skills; customer-focused attitude and attention to detail.
- Ability to multitask in a fast-paced environment.
- Basic computer skills are required; familiarity with clinic systems or CRM is a plus.
Work arrangement
- Work location is in person.
Job type
- Full-time, permanent.
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