Operations & Customer Service (Sea Export) - Pricing
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Key skills for this role
About the Role
Excelsior Group seeks an experienced Sea Export Pricing and Customer Service professional with 5+ years in freight forwarding. The role involves preparing freight quotations, coordinating with shipping lines, and building customer relationships.
Key Skills for This Role
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The Role
- Prepare and issue accurate freight quotations for sea export shipments based on customer inquiries.
- Coordinate with shipping lines, co-loaders, and overseas agents to obtain competitive rates.
- Ensure pricing aligns with company margin targets and operational feasibility.
- Follow up on quotations to maximize conversion of leads into confirmed shipments.
- Proactively communicate with existing and potential customers to build and maintain strong business relationships.
- Understand customer requirements thoroughly and offer tailored shipping solutions.
- Promote value-added services to enhance profitability and customer satisfaction.
- Ensure high levels of responsiveness and service quality at all times.
- Work closely with the operations and documentation teams to ensure smooth execution of confirmed shipments.
- Communicate shipment details, rate agreements, and customer instructions clearly to all internal stakeholders.
- Monitor shipment progress and provide proactive status updates to clients.
Requirements
- Minimum 5 years of experience in sea export pricing and customer service within the shipping or freight forwarding industry.
- Strong understanding of international trade practices and carrier rate structures
- Familiarity with industry regulations, customs requirements, and shipping documents is advantageous.
- Proficiency in Microsoft Office Suite and familiarity with tracking systems and documentation software.
- About the company
- Excelsior is a bespoke HR and recruitment consultancy, specialising in the Security, Facilities Management, Education and Automotive sectors.
- Excelsior provides a high quality, reliable and affordable solution to companies in these sectors.
- Exciting opportunities and market insights will be regularly posted on this page.
- If you are a talented individual looking for a change, then our highly experienced Consultants are ready to match you with an exciting new career opportunity.
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