Operations Analyst (Toronto-based) – Remote

The Opportunity

In This Role, You'll Get To

• Design, build, and maintain scalable ETL/ELT pipelines to ingest, transform, and serve data from Agoda Systems and third-party tools and logs.
• Develop and optimize data models (e.g., warehouse tables, marts, views) that power reporting, monitoring, forecasting, QA, and experimentation.
• Ensure data quality, reliability, and observability.
• Help to design, build, test, and improve AI-enabled tools and workflows.
• Build and maintain report tooling such as dashboards and Cursor Canvas.
• Process and organize large datasets to extract meaningful insights and support operational reporting.
• Perform ad-hoc analysis on business trends and results, translate and communicate results to leadership and key stakeholders.
• Make recommendations for new metrics, techniques, and strategies to improve team performance and measurement.
• Use GitHub to manage code repositories, collaborate with team members, review changes, and maintain a clear development history.
• Collaborate with stakeholders to identify high-value opportunities for automation, intelligent reporting, data analysis, documentation, and internal process improvement.
• Evaluate AI outputs for quality, accuracy, privacy, usability, and alignment with organizational requirements.
• Help build and maintain the team's AI infrastructure and become a thought leader in Agoda.

What You'll Need to Succeed

• Minimum 2 years experience working in business analysis, data analysis, reporting or data engineering. Strong internship experience will also be considered.
• Bachelor's Degree or higher in computer sciences, engineering, mathematics, statistics, data science or a related degree program.
• Interpret novel data sources to improve our understanding of our business position and identify new opportunities.
• Expert domain of data analysis and data visualization tools and software such as Excel, SQL, Tableau, Python, R, or similar.
• Expertise or interest in developing AI solutions and implementing governance models.
• Working proficiency in XML, data modelling, data architecture & components.
• Analytical mindset, with proven track record in using data to measure performance and make decisions.
• Excellent problem-solving skills including the ability to analyze and resolve complex problems using data.
• Ability to work under pressure in a fast-paced and rapidly changing environment.
• Excellent communication skills (both verbal and written), with proven ability to convey complex messages clearly and with conviction.
• Team player with strong interpersonal, relationship-building, and stakeholder management skills.
• Based in the GTA to attend ad-hoc team functions.

It's Great if You Have

• MBA or Masters in a quantitative subject (computer science, data science, analytics, mathematics, engineering, science, economics and finance etc.)
• Experience in NLP, image processing and/or recommendation systems.
• Hands on experience in data engineering, working with big data framework like Spark/Hadoop.
• Experience in data science for e-commerce and/or OTA.

About Agoda

Location & Work Arrangement

• Toronto-based, remote.
• Based in the GTA to attend ad-hoc team functions.
• Ability to work some nights to collaborate with Bangkok based teams.