OFR Operations Manager
Role Overview
Lead Ocean Freight operations in Jeddah, Saudi Arabia, overseeing department managers, supervisors, and Ocean Freight Specialists.
Ensure operational execution meets service promises and regulatory standards while maximizing gross profit and productivity.
Own P&L responsibility and serve as a primary escalation point for operational exceptions.
Key Skills for This Role
Full Job Posting
Role overview
Lead Ocean Freight operations in Jeddah, Saudi Arabia, overseeing department managers, supervisors, and Ocean Freight Specialists.
Ensure operational execution meets service promises and regulatory standards while maximizing gross profit and productivity.
Own P&L responsibility and serve as a primary escalation point for operational exceptions.
Operational responsibilities
- Own the Ocean Freight P&L for the station and drive gross profit through tight financial control.
- Drive local market growth with field sales, customer satisfaction, retention, and regular customer visits.
- Manage customer complaints, special requests, issues, and incidents with internal teams.
- Monitor feedback and performance, identify process improvements, and use DGF performance tools.
- Ensure teams follow global standard processes and shipment-related regulatory compliance procedures.
- Build supplier relationships to optimize service delivery and profitability.
- Lead supervisors and specialists, develop a high-performing team, and foster continuous improvement.
- Achieve productivity targets for internal and external ocean freight customers.
- Identify supplier performance issues and propose solutions.
- Advise customers and stakeholders on processes, systems, and tools, and coordinate third parties.
Education and experience
- Bachelor’s degree or equivalent experience or qualification.
- Six or more years of experience.
What DHL offers
- Opportunities to contribute ideas and skills in a global company.
- Possible further career development.
- Competitive salary.
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