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OFR Customer Implementation Specialist

DHL Global Forwarding
KSA
Full-time
Mid-Senior
Onsite
Discovered 4 days ago
Ocean freight forwarding operationsCustomer operations planningOrder management systemsMultimodal transportationQuotation and exception deal managementCartage tour delivery and profitability monitoring

Full Job Posting

Role Overview

DHL Global Forwarding has an opening for an OFR Customer Implementation Specialist in Jeddah, Saudi Arabia.

Develop and administer customer operations plans and processes to deliver efficient logistics processes and results in the supply chain of a specific client using multimodal means of transportation.

Provide support to the sales team in line with business strategy and requirements, corporate guidelines, and policies.

Key Responsibilities

  • Execute customer operations plans and processes to deliver efficient logistics processes.
  • Execute, manage, and update orders received via the system, including special and non-assigned orders.
  • Ensure flow of goods and information across a customer's global supply chain and provide resolution for order/delivery issues.
  • Support the sales team and respond to operations-related requests such as quotation, exception deal management, historical account overview, and billing corrections.
  • Undertake delivery of cartage tours, monitor and achieve tour profitability, service quality, and timelines.
  • Promptly respond to customer enquiries, including conducting customer visits and understanding customer requirements.
  • Track available capacities and ensure optimum utilization as per set objectives.
  • Resolve issues occurring in operational activities and report to management on events and exceptions.
  • Ensure systems are updated with the latest information on product shortages, expected delivery dates, and price changes.
  • Draft reports related to customer inquiries, sales trends, complaints, delivery/service problems, and reasons for product returns.
  • Interact with other logistics operations departments, customer service, and warehouse teams to ensure smooth operations.
  • Comply with operating standards and procedures to provide cost-effective, superior, and efficient customer service.

Stakeholders and Management

Connect with and influence other specialist departments and third parties such as external service providers.

Build strong, trusting cross-functional relationships with DHL managers.

Understand customer and key stakeholder interests and concerns and advise direct reports, customers, and key stakeholders.

Individual contributor who may manage two or fewer employees and may direct the work of other lower-level professionals.

Education and Experience

  • Bachelor's Degree or equivalent experience/qualification.
  • More than 4 years of experience.

What We Offer

  • Opportunities in a global company to contribute ideas and skills toward shared goals.
  • Possible further career development.
  • Competitive salary.

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