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Ocean Freight Export Senior Specialist

DHL Global Forwarding
Dubai, UAE
Full-time
Mid-Senior
Onsite
Discovered 5 days ago
Ocean freight export operationsShipment coordinationTransport routing and booking optimizationExport and import documentationCustomer service and complaint handlingRegulatory compliance

Full Job Posting

Role overview

DHL Global Forwarding, Freight specializes in air, ocean, and road freight and provides standardized transport and end-to-end solutions.

The Ocean Freight Export Senior Specialist is based in Dubai and leads shipment execution while serving as a primary customer contact.

Role responsibilities

  • Coordinate bookings, shipment documentation, and local and international transport; confirm transport orders and optimize bookings.
  • Manage routing, shipment assignment, service commitments, profitability, invoicing, supporting documents, and invoice disputes.
  • Handle customer shipment inquiries, exceptions, complaints, claims, incidents, visits, retention, and upselling opportunities.
  • Maintain commodity- and location-related regulatory compliance; update customs shipment information and shipment status.
  • Resolve delivery and supplier performance issues and implement operational best practices and process improvements.
  • Guide and train less experienced colleagues; improve productivity and resource use and share improvement ideas.
  • Own the profitability of the shipment file.

Education and experience

  • Bachelor’s degree or equivalent experience or qualification.
  • More than two years of experience.

Employer information

  • DHL describes opportunities to contribute ideas and skills and possible further career development.
  • The posting states that the company offers a competitive salary, without specifying a compensation amount or cadence.

About DHL Global Forwarding

DHL Group operates in more than 220 countries and territories; DHL Global Forwarding is its freight specialist.

The company describes its vision as being the logistics company for the world and its mission as excellence, simply delivered.

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