Ocean Freight Export Senior Specialist
Role Overview
Coordinate ocean freight export shipments while serving as a primary customer contact.
Support service commitments, customer relationships, and shipment profitability.
Key Skills for This Role
Full Job Posting
Role overview
Coordinate ocean freight export shipments while serving as a primary customer contact.
Support service commitments, customer relationships, and shipment profitability.
Shipment execution and customer service
- Coordinate bookings, shipment documentation, and local and international transport.
- Manage shipment routing and assignments, accurate invoicing, supporting documents, and invoice disputes.
- Handle shipment inquiries, exceptions, complaints, claims, and customer incidents.
- Conduct customer visits, identify upselling opportunities, and support customer retention.
- Confirm transport orders, optimize bookings, distribute import/export documents, and update customs shipment information and physical status.
Operational performance and compliance
- Implement regulatory procedures related to shipment commodities and locations.
- Resolve delivery and supplier performance issues and propose solutions.
- Improve ocean freight processes, productivity, and resource utilization.
- Provide guidance and training to less experienced colleagues and contribute improvement ideas through PDs and GEMBA.
- Own the profitability of shipment files.
Requirements
- Bachelor’s degree or equivalent experience or qualification.
- More than two years of experience.
What the employer offers
- Possible further career development.
- Competitive salary.
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