(NOC) Supervisor Engineer
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Key skills for this role
About the Role
Since 2004, 2P has been a leader in Saudi Arabia’s ICT landscape, delivering integrated technology solutions that help organizations accelerate digital transformation and improve operational efficiency.
Key Skills for This Role
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Overview
Since 2004, 2P has been a leader in Saudi Arabia’s ICT landscape, delivering integrated technology solutions that help organizations accelerate digital transformation and improve operational efficiency.
With a strong foundation in innovation and service excellence, 2P continues to provide end-to-end solutions through its specialized business units and trusted market expertise.
We are always looking to connect with talented professionals who are passionate about making an impact and growing within a dynamic, forward-looking environment.
Job Purpose
The NOC Supervisor is responsible for overseeing 24/7 network operations, ensuring service availability, managing incident response activities, and leading the NOC team to maintain stable and secure network services.
Key Responsibilities
- Supervise network monitoring activities and ensure timely incident resolution and escalation.
- Lead and manage NOC engineers across shifts and ensure effective operational coverage.
- Monitor network performance, availability, and service quality.
- Oversee incident management, root cause analysis (RCA), and business continuity activities.
- Coordinate with internal teams, vendors, ISPs, and clients during major incidents.
- Prepare operational reports and recommend service improvement initiatives.
- Support automation and process optimization efforts within NOC operations.
- Conduct team coaching, performance reviews, and knowledge-sharing activities.
Requirements
- Bachelor’s degree in Network Engineering, Computer Science, Information Technology, or a related field.
- CCNA certification required.
- ITIL v4 certification preferred.
- Minimum 3 years of experience in Network Operations Center (NOC) environments.
- Experience with network monitoring tools such as SolarWinds, PRTG, or similar solutions.
- Knowledge of routing & switching, firewalls, SD-WAN, and network security concepts.
- Experience in incident management, escalation processes, and root cause analysis.
- Basic scripting or automation knowledge (Python or PowerShell) is an advantage.
Competencies
- Leadership and team management.
- Analytical and problem-solving skills.
- Decision-making under pressure.
- Communication and stakeholder management.
- Customer focus and continuous improvement mindset.
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