Customer Service Team Leader (Jeddah-Makkah)
About This Role
Employment requirements:
• Full knowledge of Call Center Key Performance Indicators (KPIs).
• Bilingual proficiency in Arabic and English (spoken and written).
• Minimum of 1 year of experience in call center management in a Supervisory or Team Leader role. • Strong people management and organizational skills.
• Strong decision-making ability and problem-solving skills.
• Good knowledge of quality assurance and call monitoring processes.
• Ability to coach, train, and develop call center agents to improve performance.
• Strong communication and reporting skills, with the ability to analyze performance reports and improve team productivity.
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