Customer Service - (Jeddah - Makkah)
About This Role
The Customer Experience is responsible for delivering a high-quality customer journey across multiple touchpoints. This role focuses on understanding customer needs, resolving inquiries, improving satisfaction, and supporting internal teams to ensure a consistent and positive customer experience. The ideal candidate is customer-focused, proactive, and able to adapt to different customer service channels and operational needs.
Key Responsibilities
• Handle customer inquiries, requests, and feedback through various communication channels (phone, email, chat, social media, in-person, etc.).
• Ensure timely and professional resolution of customer issues and complaints.
• Maintain accurate records of customer interactions and follow up when needed.
• Collaborate with internal teams to improve processes and customer experience outcomes.
• Identify recurring customer issues and provide suggestions for service improvement.
• Support customer retention and satisfaction initiatives.
• Ensure compliance with company policies, service standards, and quality guidelines.
• Contribute to reporting and tracking customer satisfaction and service performance.
Qualifications & Requirements
• Any Educational background or relevant experience in customer service, customer experience, or related roles.
• Strong communication and interpersonal skills.
• Problem-solving mindset with attention to detail.
• Ability to work under pressure and manage multiple tasks.
• Proficiency in MS Office and customer service tools/CRM systems (preferred).
• Arabic - English.
Skills & Competencies
• Customer-first mindset
• Professional communication
• Time management and organization
• Adaptability and teamwork
• Conflict resolution
• Basic reporting and data handling
• Marketing & Client Acquisition
Similar Jobs
Customer Service Specialist
Watan Care · Riyadh
Job Duties: * Receiving customer calls and inquiries and responding professionally. * Coordinating and scheduling home healthcare visits and services. * Following up on customer requests and ensuring services are deliver
2 days ago
Generate Resume ↗Customer Service Manager - Order Fulfillment
Beckman Coulter Diagnostics · Riyadh
Danaher Corporation Overview Danaher is a global science \& technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in so
3 days ago
Generate Resume ↗Customer Service Agent
Nestlé · جدة
**Location:** Jeddah, Saudi Arabia **Workplace Type:** On\-site **Department:** Customer Service **Reports To:** Sales / Customer Service Supervisor **Employment Type:** Full\-Time **Position Summary** Interact with cust
4 days ago
Generate Resume ↗Customer Service Supervisor
The Cigna Group · الرياض
**About Cigna Healthcare** -------------------------- Cigna Healthcare is a global health service company dedicated to transforming healthcare. With roots in the U.S. and operations in over 30 countries, we serve more th
4 days ago
Generate Resume ↗Customer Service Supervisor
The Cigna Group · Riyadh
**About Cigna Healthcare** Cigna Healthcare is a global health service company dedicated to transforming healthcare. With roots in the U.S. and operations in over 30 countries, we serve more than 180 million customers an
4 days ago
Generate Resume ↗Customer Service Representative
PulseMediaNL · Mecca
PulseMediaNL is seeking a reliable and customer\-oriented Customer Service Representative to join our remote team. This role is essential for assisting customers, resolving inquiries, and ensuring a seamless and positive
4 days ago
Generate Resume ↗Customer Service Agent
Nestlé · الرياض
**Location:** Jeddah, Saudi Arabia **Workplace Type:** On\-site **Department:** Customer Service **Reports To:** Sales / Customer Service Supervisor **Employment Type:** Full\-Time **Position Summary** Interact with cust
4 days ago
Generate Resume ↗Customer Service Supervisor
The Cigna Group · الرياض
About Cigna Healthcare Cigna Healthcare is a global health service company dedicated to transforming healthcare. With roots in the U.S. and operations in over 30 countries, we serve more than 180 million customers and pa
4 days ago
Generate Resume ↗Customer Service Representative
PulseMediaNL · Riyadh
PulseMediaNL is seeking a reliable and customer\-oriented Customer Service Representative to join our remote team. This role is essential for assisting customers, resolving inquiries, and ensuring a seamless and positive
4 days ago
Generate Resume ↗Stop applying blindly.
Start getting hired.
Base Career automates the hardest parts of job searching — apply smarter, not harder.
AI Resume in 60s
Your resume rewritten for this exact role using the job description as the brief.
ATS-Optimized
Get past automated screening filters with the right keywords matched to each job.
Application Tracker
Track every job, follow-up, and interview in one visual kanban board.
Free plan · No credit card required