Customer Service - (Jeddah - Makkah)
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Key skills for this role
About the Role
The Customer Experience is responsible for delivering a high-quality customer journey across multiple touchpoints. This role focuses on understanding customer needs, resolving inquiries, improving satisfaction, and supporting internal teams to ensure a consistent and positive customer experience.
Key Skills for This Role
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Overview
The Customer Experience is responsible for delivering a high-quality customer journey across multiple touchpoints.
This role focuses on understanding customer needs, resolving inquiries, improving satisfaction, and supporting internal teams to ensure a consistent and positive customer experience.
The ideal candidate is customer-focused, proactive, and able to adapt to different customer service channels and operational needs.
Key Responsibilities
- Handle customer inquiries, requests, and feedback through various communication channels (phone, email, chat, social media, in-person, etc.).
- Ensure timely and professional resolution of customer issues and complaints.
- Maintain accurate records of customer interactions and follow up when needed.
- Collaborate with internal teams to improve processes and customer experience outcomes.
- Identify recurring customer issues and provide suggestions for service improvement.
- Support customer retention and satisfaction initiatives.
- Ensure compliance with company policies, service standards, and quality guidelines.
- Contribute to reporting and tracking customer satisfaction and service performance.
Qualifications & Requirements
- Any Educational background or relevant experience in customer service, customer experience, or related roles.
- Strong communication and interpersonal skills.
- Problem-solving mindset with attention to detail.
- Ability to work under pressure and manage multiple tasks.
- Proficiency in MS Office and customer service tools/CRM systems (preferred).
- Arabic - English.
Skills & Competencies
- Customer-first mindset
- Professional communication
- Time management and organization
- Adaptability and teamwork
- Conflict resolution
- Basic reporting and data handling
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