Project Manager

Overview

Key Responsibilities

• Lead the long-term roadmap for infrastructure stability, lifecycle management, and hardware/software refreshes.
• Oversee Operations and Maintenance (O&M) activities for enterprise IT infrastructure.
• Ensure the successful delivery of ICT deployment projects across data centers, cloud environments, and network systems.
• Act as the escalation point for major outages and critical incidents.
• Drive Root Cause Analysis (RCA) to prevent recurrence of incidents and improve service reliability.
• Manage OPEX and CAPEX budgets, vendor contracts, and resource allocation.
• Ensure high availability, disaster recovery readiness, and SLA compliance.
• Oversee infrastructure lifecycle management from procurement and deployment to decommissioning and recycling.
• Manage third-party service providers, MSPs, and hardware vendors to ensure service quality and accountability.
• Use data-driven insights to support capacity planning and forecast future infrastructure needs.
• Ensure infrastructure compliance with industry-specific and client standards.
• Lead operational improvements using monitoring tools, KPIs, MTTR, and uptime metrics.
• Build a culture of continuous learning, accountability, and operational excellence within the team.
• Apply Agile or Kanban frameworks to ICT projects to improve delivery velocity.

Required Competencies

• Strong knowledge of ITIL framework and IT Service Management, including Incident, Change, Problem, and Request Fulfillment.
• Solid experience in infrastructure lifecycle management.
• Strong expertise in High Availability and Disaster Recovery (DR).
• Experience in designing and maintaining zero-downtime architectures and conducting regular DR drills.
• Financial literacy in budget tracking, forecasting, and infrastructure investment justification.
• Strong vendor and SLA management experience.
• Ability to negotiate with and manage third-party service providers and hardware vendors.
• Strong capacity planning skills using data-driven insights.
• Experience in compliance, auditing, and infrastructure governance.
• Strong stakeholder communication skills with the ability to translate technical issues into business language.
• Strong risk management and mitigation planning skills.
• Strong change management strategy experience to maintain architectural stability without slowing cross-functional delivery.
• Strong data-driven decision-making skills.
• Strong team leadership and mentorship capabilities.
• Experience in Agile or Kanban methodologies.

Qualifications & Requirements

• Bachelor’s degree in Computer Science, Information Technology, Engineering, MIS, or a related field.
• 8+ years of experience in IT infrastructure, ICT operations, data center operations, or related fields.
• 3–5 years of experience in program management, infrastructure leadership, or senior technical management.
• Strong experience in data centers, cloud environments, network systems, security operations, disaster recovery, and IT service management.
• Experience managing cross-functional technical teams, vendors, budgets, SLAs, and enterprise-level infrastructure programs.
• PMP, PgMP, ITIL, Agile/Scrum, AWS, Azure, or GCP certifications are preferred.
• Strong English communication skills.
• Arabic communication skills are preferred for client and stakeholder engagement in Saudi Arabia.