NOC Engineer – IoT Operations

Role overview

Location and schedule

• Location stated as UAE.
• Work schedule is 24/7 rotational shifts, including weekends and public holidays.

Compensation

• Salary is AED 10,000 per month, all-inclusive, without family benefits.

Network and IoT monitoring

• Monitor IoT edge infrastructure, core systems, gateways, sensors, and applications, including smart metering, IP cameras, and fire sensors.
• Perform daily health checks and system audits to identify faults, service degradation, and availability risks.
• Investigate connectivity issues involving IP networks, security infrastructure, PS core nodes, and IoT applications.

Incident management and support

• Provide Level 1 troubleshooting for alarms, incidents, and service interruptions across IoT environments.
• Manage incident tickets within SLAs, support field teams remotely, and escalate unresolved issues to Level 2 teams, vendors, or partners.
• Maintain troubleshooting records and communicate incident notifications, progress, and resolutions to stakeholders.

Cloud, service requests, and changes

• Monitor virtual machine CPU, memory, and disk performance; investigate alerts and coordinate cloud and virtualization issue resolution.
• Fulfill service requests according to approved procedures and timelines, coordinating with teams and documenting progress.
• Participate in CAB meetings, track approved changes, perform post-change checks, document results, and escalate issues.

Qualifications and experience

• Bachelor’s degree in Telecommunications Engineering, Electrical Engineering, Electronics and Communications Engineering, or an equivalent discipline.
• 2–4 years of NOC or IoT front-office operations experience, including Level 1 troubleshooting and monitoring of IoT systems, networks, and applications.
• Knowledge of IP networking, TCP/IP, UDP, network security principles, and PS core infrastructure.
• Hands-on experience with VMware, AWS, Azure, or comparable cloud and virtualization environments, and incident management platforms such as ServiceNow, Jira, or BMC.
• Understanding of ITIL incident management, service request fulfillment, and change management; ITIL certification is preferred.
• Strong analytical, troubleshooting, coordination, and English communication skills; willingness to work rotating 24/7 shifts.