Mgr-Housekeeping
Role Overview
Oversees daily housekeeping shifts and, where applicable, Recreation/Health Club and Laundry operations.
Directs employees and verifies that guestrooms, public spaces, and employee areas are clean and well maintained.
Supports guest and employee satisfaction while maintaining the operating budget.
Full-time management position; the posting states that the role is not remote.
Key Skills for This Role
Full Job Posting
Role overview
Oversees daily housekeeping shifts and, where applicable, Recreation/Health Club and Laundry operations.
Directs employees and verifies that guestrooms, public spaces, and employee areas are clean and well maintained.
Supports guest and employee satisfaction while maintaining the operating budget.
Full-time management position; the posting states that the role is not remote.
Education and experience
- High school diploma or GED and 2 years of housekeeping or related professional experience; alternatively, a relevant two-year degree with no work experience required.
- The degree alternative is a two-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major.
Housekeeping operations and budgets
- Communicate guestroom status to the Front Desk and inspect guestrooms daily.
- Use cleaning priorities and expected check-outs to prepare work assignments.
- Monitor stock and ensure employees have proper supplies, equipment, and uniforms.
- Support an effective inspection program for guestrooms and public spaces.
- Manage operations toward property financial objectives and budgeted goals.
- Supervise daily shifts, verify compliance with policies and standards, and communicate priorities to staff.
Employee management
- Train new room attendants and provide follow-up training as needed.
- Maintain collaborative employee relationships, schedule staff to business demands, and track time and attendance.
- Ensure employees understand expectations and that policies and disciplinary procedures are applied consistently with required documentation.
- Monitor staffing levels, observe service behaviors, and give employees feedback.
- Support employee recognition, solicit feedback, and address employee problems or concerns.
Guest service
- Set a positive example in guest relations and uphold the brand's service culture.
- Help develop and implement corrective actions to improve guest satisfaction.
- Empower employees to provide excellent service and emphasize guest satisfaction and continuous improvement.
- Respond to guest problems and complaints and work to improve service performance.
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