Multi Property Reservations Agent
Role Overview
Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
Identify guest reservation needs and determine appropriate room type; verify availability of room type and rate.
Explain guarantee, special rate, and cancellation policies to callers and accommodate and document special requests.
Answer questions about property facilities/services and room accommodations.
Follow sales techniques to maximize revenue and input and access data in the reservation system.
Indicate special room reservation types by inputting the correct code and rate into the reservation system.
Follow proper escalation procedures when addressing guest concerns.
Key Skills for This Role
Full Job Posting
Position Summary
Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
Identify guest reservation needs and determine appropriate room type; verify availability of room type and rate.
Explain guarantee, special rate, and cancellation policies to callers and accommodate and document special requests.
Answer questions about property facilities/services and room accommodations.
Follow sales techniques to maximize revenue and input and access data in the reservation system.
Indicate special room reservation types by inputting the correct code and rate into the reservation system.
Follow proper escalation procedures when addressing guest concerns.
General Duties
- Follow all company policies and procedures and maintain confidentiality of proprietary information.
- Ensure uniform and personal appearance are clean and professional and protect company assets.
- Protect the privacy and security of guests and coworkers.
- Welcome and acknowledge all guests according to company standards and anticipate and address guests' service needs.
- Assist individuals with disabilities and thank guests with genuine appreciation.
- Speak with others using clear and professional language and answer telephones using appropriate etiquette.
- Develop and maintain positive working relationships with others and support the team to reach common goals.
- Listen and respond appropriately to the concerns of other employees.
- Comply with quality assurance expectations and standards.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
- Perform other reasonable job duties as requested by Supervisors.
Preferred Qualifications
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: No related work experience.
- Supervisory Experience: No supervisory experience.
- License or Certification: None.
Workplace Details
- Location: Doha West Bay, Doha 14435, Qatar.
- Located Remotely? N
- Position Type: Non-Management
Schedule
- Schedule: Full Time
About St. Regis
St. Regis Hotels & Resorts delivers bespoke and anticipatory service at more than 50 luxury hotels and resorts worldwide.
St. Regis is part of the Marriott International portfolio of brands.
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