Merchant Settlements Officer

Job Description

Education

• Bachelor’s degree in Finance, Accounting, or a related field

Experience

• 3–5 years of experience in merchant settlements, payments operations, or financial operations
• Experience in fintech, payments, or high-volume transaction environments is preferred
• Exposure to digital asset or cryptocurrency settlement environments is advantageous

Technical Skills

• Strong proficiency in Microsoft Excel
• Experience with accounting or ERP systems (e.g., Xero, Oracle NetSuite, or similar platforms)
• Understanding of payment processing systems, settlement flows, FX applications, and reconciliation practices
• Familiarity with digital asset platforms such as Fireblocks or Utila is an advantage
• Strong proficiency in integrating AI tools into daily workflows to drive efficiency, quality, and innovation

Competencies

• Strong attention to detail and financial accuracy
• Analytical mindset with the ability to investigate and resolve discrepancies
• Ability to clearly communicate financial concepts to non-finance stakeholders
• Strong organisational skills with the ability to manage multiple priorities
• Nice to Have
• Experience in cryptocurrency or digital asset settlement operations
• Familiarity with merchant acquiring and payment gateway ecosystems

Merchant Settlement Execution & Fund Flow Management

• Execute daily merchant settlement processes, ensuring timely and accurate fund transfers
• Manage and monitor settlement flows across payment processors, banking partners, and internal systems
• Validate settlement amounts, deductions, and net payouts to ensure accuracy and completeness
• Monitor settlement cycles (e.g., T+N structures) and ensure adherence to agreed timelines
• Ensure accuracy of fund flows to mitigate financial and operational risk

Settlement Reconciliation & Validation

• Perform reconciliation of settlement data across processors, internal systems, and reports
• Validate transaction and settlement data to ensure consistency across multiple data sources
• Identify and investigate discrepancies related to settlements, fees, and transaction activity
• Support resolution of reconciliation breaks impacting merchant settlements.

Account Monitoring & Financial Controls

• Act as a key point of contact for Account Management teams on settlement-related matters
• Respond to and resolve merchant queries related to:
• + settlement statements and transaction breakdowns
• + FX conversions and rate applications
• + rolling reserves and reserve releases
• + fees, deductions, and net settlement calculations
• + balance confirmations and outstanding positions
• + settlement schedules, payout timelines, and funding cycles (T+N structures)
• Provide clear, accurate explanations of settlement flows, balances, and financial adjustments
• Support Account Management in maintaining strong merchant relationships through timely and effective query resolution

Account Monitoring & Financial Controls

• Monitor merchant accounts for irregularities, outstanding balances, and settlement issues
• Maintain and update records of rolling reserves, settlement positions, and outstanding balances
• Conduct due diligence checks to validate merchant financial details and safeguard fund flows
• Ensure adherence to internal financial controls and operational procedures
• Identify and escalate settlement risks or financial exposure where required

Reporting & Data Accuracy

• Prepare daily and periodic settlement reports, ensuring completeness and accuracy of financial data
• Maintain structured and auditable records of settlement activities
• Highlight discrepancies, trends, or risks impacting settlement accuracy and timelines
• Support accurate and complete reporting of all merchant-related transactions across multiple platforms, ensuring readiness for financial control review, audit requirements, and regulatory compliance

Process Improvement & Operational Efficiency

• Identify opportunities to improve settlement workflows, accuracy, and operational efficiency
• Support the implementation of process enhancements and automation initiatives
• Work with Finance and Operations teams to reduce manual processes and improve scalability
• Contribute to building robust and efficient settlement frameworks as transaction volumes grow

Cross-Team Collaboration

• Collaborate with Finance, Operations, Account Management, and external partners to ensure smooth settlement processes
• Liaise with payment processors, banks, and digital asset platforms to resolve settlement-related issues
• Support onboarding of new merchants or payment partners by aligning settlement and reporting requirements

Job Benefits

• Competitive salary package aligned with experience and market standards.
• Medical Insurance starting from day 1.
• Access to training resources and development opportunities that support your professional growth.
• Well-stocked office with snacks, drinks, and refreshments available daily.
• A multinational organisation that promotes a strong, collaborative culture
• Regular team-building events and company activities that strengthen collaboration across teams.
• Employee Recognition Program celebrating our "Employee of the Month" with special perks.