Merchant Settlements Associate

Job Description

Education

• Bachelor’s degree in Finance, Accounting, or a related field.

Experience

• 1–3 years of experience in merchant settlements, payments operations, or financial operations
• Experience in fintech, payments, or transaction-heavy environments is preferred
• Exposure to digital assets or cryptocurrency is a plus

Technical Skills

• Proficiency in Microsoft Excel
• Familiarity with accounting or ERP systems (e.g., Xero, NetSuite, or similar)
• Basic understanding of payment processing, settlement flows, and reconciliation
• Exposure to digital asset platforms is advantageous

Competencies

• Strong attention to detail and accuracy
• Analytical mindset with willingness to learn and investigate discrepancies
• Good communication skills, especially when explaining financial information
• Strong organisational skills and ability to manage multiple tasks
• Nice to Have
• Exposure to cryptocurrency or digital asset environments
• Basic understanding of merchant acquiring or payment gateways
• Familiarity with reconciliation or settlement tools

Merchant Settlement Execution & Fund Flow Support

• Support daily merchant settlement processes, ensuring timely and accurate fund transfers
• Assist in monitoring settlement flows across payment processors, banking partners, and internal systems
• Help prepare settlement amounts, deductions, and net payouts
• Track settlement cycles (e.g., T+N structures) and escalate delays or inconsistencies
• Ensure accuracy of fund flow records under supervision

Settlement Reconciliation & Validation

• Assist in reconciling settlement data across processors, internal systems, and reports
• Validate transaction and settlement data across multiple data sources
• Identify discrepancies related to settlements, fees, and transaction activity
• Support investigation and resolution of reconciliation breaks

Account Management & Merchant Query Support

• Support Account Management teams with settlement-related queries
• Assist in responding to merchant queries related to:
• + settlement statements and transaction breakdowns
• + FX conversions and rate applications
• + rolling reserves and reserve releases
• + fees, deductions, and net settlement calculations
• + payout timelines and settlement schedules
• Provide clear and accurate information to support merchant communication
• Escalate complex queries where needed

Account Monitoring & Financial Controls

• Monitor merchant accounts for discrepancies, outstanding balances, or irregularities
• Maintain records of rolling reserves and settlement positions
• Assist with due diligence checks on merchant financial data
• Ensure adherence to internal financial controls and procedures
• Escalate risks or inconsistencies to senior team members

Reporting & Data Accuracy

• Support preparation of daily and periodic settlement reports
• Maintain accurate and well-organized settlement records
• Assist in identifying discrepancies, trends, or risks
• Ensure data completeness to support audits and financial reviews

Process Improvement & Operational Support

• Identify opportunities to improve settlement processes and reduce manual work
• Support implementation of process improvements and automation initiatives
• Work with team members to improve efficiency and scalability of operations

Cross-Team Collaboration

• Collaborate with Finance, Operations, and Account Management teams
• Assist in liaising with payment processors and banking partners
• Support onboarding of new merchants by aligning settlement requirements

Job Benefits

• Competitive salary package aligned with experience and market standards.
• Medical Insurance starting from day 1.
• Access to training resources and development opportunities that support your professional growth.
• Well-stocked office with snacks, drinks, and refreshments available daily.
• A multinational organisation that promotes a strong, collaborative culture
• Regular team-building events and company activities that strengthen collaboration across teams.
• Employee Recognition Program celebrating our "Employee of the Month" with special perks.