Manager, Business Analysis & AI Delivery

Role overview

Functional analysis and delivery

• Lead discovery and stakeholder workshops; analyze current-state processes and translate objectives into epics, features, user stories, and testable acceptance criteria.
• Guide Dynamics 365 and Power Platform solution design, including process design, Dataverse data and security considerations, fit-gap decisions, and integration touchpoints.
• Advise clients on value, risk, scope, and feasibility; help stakeholders reach timely decisions.
• Maintain build-ready, test-ready Azure DevOps backlogs with product owners and delivery leads, prioritizing work and surfacing risks.
• Coach analysts, review deliverables, and contribute to staffing and career growth.
• Set and improve practice standards, templates, and reusable assets across Agile, Waterfall, and hybrid delivery.
• Contribute to solution reviews, testing and user acceptance readiness, adoption planning, and Success by Design use where relevant.
• Support scope and risk management, proposals, estimates, and follow-on opportunities.

AI-enabled delivery

• Use AI for discovery synthesis, requirements and story drafting, backlog refinement, test scenarios, documentation, and reporting, with analysts accountable for accuracy.
• Create playbooks, reusable prompts, and agent-assisted workflows that follow governance, client policies, and security requirements.
• Coach teams on context, verification, and client-information protection; review AI-assisted work for accuracy.
• Assess AI capabilities and their effects on cycle time, clarity, rework, and client satisfaction.

Required qualifications

• Significant business analysis, functional consulting, or solution delivery experience, including leading discovery and functional design on complex Dynamics 365 and Power Platform implementations.
• Proven leadership and coaching of analysts, functional consultants, or delivery teams.
• Advanced requirements management and process analysis skills, including clear user stories and testable acceptance criteria.
• Azure DevOps backlog experience and adaptability across Agile, Waterfall, and hybrid delivery.
• Strong client-facing facilitation, communication, presentation, judgment, and prioritization skills.
• Practical delivery experience with Microsoft Copilot, generative AI, Azure OpenAI, or similar tools, including risk awareness and output validation.
• Ability to obtain Government of Canada Enhanced Reliability or Secret security clearance.
• Ability to travel within Canada up to 20% as required.

Additional strengths

• Public-sector or similarly regulated client experience; familiarity with Success by Design, solution assurance, or enterprise implementation governance.
• Practice asset development, measurable AI-enabled delivery improvements, or proposal support experience.
• CBAP or CCBA; CSM, PSM, or CSPO; or Microsoft AI, Copilot, or Azure AI certifications.

Success measures

Rewards and development

• The posting describes base pay, vacation, four paid personal days, a group pension plan with 4% matching, savings products, bonuses, flexible benefits, mental health resources, perks, professional development assistance, and social events.
• The posting gives an ideal hiring range of $120,000 to $150,000 based on experience and skills; no pay cadence is stated.