Learning & Development Manager

Overview

Learning & Development Manager

Job Description

• Support the Bank's overall vision, strategy and objectives by developing appropriate learning and upskilling initiatives for employees.
• Identify organizational capability and behavioral gaps, providing support, guidance and recommendations on appropriate L&D initiatives to Group Heads and Senior Management.
• Support and contribute to the design and development of the annual L&D Road Map, driving the delivery through a range of different delivery methods and programs.
• Maintain awareness of the Bank’s strategic objectives and associated business plans, incorporating changes in operating procedures and regulatory frameworks to ensure learning content is accurate and fit for purpose.
• Contribute towards extracting maximum value from the learning budget with a focus on quality, ROI and business impact.
• Lead external stakeholder management for program design, delivery and execution to ensure the learning objectives are met.
• Through effective L&D partnering with Group Heads and Senior Management devise short, medium and long term strategies to support business capability.
• Research and identify external vendors that are capable of designing and delivering L&D programs or initiatives that address targeted capability, skill or behavioral gaps.
• Effective utilization of EIF programs, pathways, classroom and e-learning, to ensure the Banks contribution is fully maximized.
• Undertake robust ROI evaluation to measure impact, ensure effectiveness and drive enhancements in the quality of L&D programs and initiatives.
• Ensure the Bank’s Annual Mandatory Training Programs meet regulatory requirements and is delivered in the most effective and engaging manner.
• Effectively support the Banks’ Emiratization strategy by designing and developing L&D initiatives or programs that address identified learning journeys that both support and retain the Banks UAEN population.
• Ensure effective deployment and management of the Bank’s learning platforms to develop smart, targeted and effective learning journeys that creates high adoption and engagement amongst employees.
• Maintain and enhance learning and development dashboards on a monthly basis to enable efficient management tracking and reporting.
• Develop a learning and development brand by proactive communication and engagement with the business on an on-going basis.

Qualifications

• Bachelors or Diploma in Business Management, Commerce or Human Resources with good exposure in L&D preferably with good knowledge of the Banking industry.

Experience

• Minimum 8 years’ experience in the L&D function, preferably in Banking or related industry, with experience in stakeholder management, learning needs analysis and vendor management.
• Ability to design learning programs.
• Facilitation and presentation experience, ideally as a front-line trainer.

Skills

• Good knowledge of written and spoken English. Arabic would be an added advantage.
• Strong leadership, communication and interpersonal skills.
• Ability to coach and counsel employees in regards to their development needs.
• Understanding of learning solutions available in the marketplace, including vendor capabilities.
• Has a passion for the utlisation of L&D technology and employee experience.

Planning

• Planning, organizing and attention to detail
• Analytical thinking and problem solving
• Impact and influence
• Presentation and delivery skills
• Teamwork
• Results orientation