Learning & Development Coordinator

Company Overview

Role Overview

360Learning Platform Management

• Own and maintain the 360Learning platform as the firm's central learning management system (LMS), including system configuration, course architecture, user management and troubleshooting
• Build, upload and manage learning content in 360Learning, working with subject matter experts across the business to ensure material is accurate, up to date and aligned with business needs
• Coordinate the end-to-end course creation process: scoping content requirements, briefing authors, reviewing drafts, publishing and maintaining version control
• Manage the platform's learning paths, programme assignments and automated notifications to drive completion and engagement
• Ensure the platform remains technically current — liaising with 360Learning support and managing any platform updates, integrations or enhancements

Training Completion Monitoring and Reporting

• Track and monitor training completion rates across all teams, roles and regulatory/compliance requirements, producing regular and ad hoc reports for relevant stakeholders
• Proactively identify non-completion risks and escalate to line managers, the Global Head of HR or compliance stakeholders as appropriate
• Maintain accurate completion records and audit trails in support of FCA compliance, Consumer Duty obligations, and internal policy requirements
• Present completion data in clear, accessible formats — dashboards, reports, summaries — tailored to the audience (HR, compliance, line managers, senior leadership)
• Set and communicate completion deadlines for mandatory and regulatory training, monitoring adherence and following up on outstanding completions

Stakeholder Engagement and Content Coordination

• Act as the primary point of contact for all internal stakeholders requiring learning content to be created, updated or removed from the platform
• Consult with business area leads, compliance, and HR to understand training needs and translate them into structured learning solutions on the platform
• Maintain a forward-looking content calendar, scheduling reviews and refreshes to ensure training material remains relevant and compliant
• Support the Global Head of HR in communicating training priorities, new content launches and completion expectations across the business

Education Support Coordination

• Coordinate all employee education support requests: receiving and logging applications, conducting initial eligibility checks against the firm's education support policy, and managing the approval workflow
• Prepare and submit approval documentation to the Global Head of HR for sign-off, ensuring all relevant information is captured
• Issue payment instructions to the Finance team following approved education support requests, tracking disbursements and maintaining accurate records
• Liaise with employees regarding the status of their applications, maintaining clear and timely communication throughout the process
• Maintain a register of all education support activity for reporting, budgetary, and audit purposes

External Training Provider Management

• Research, evaluate and recommend external training providers and programmes that meet identified learning needs across the business
• Manage relationships with approved external training providers, including procurement, scheduling, invoicing and post-training evaluation
• Negotiate commercially appropriate terms with external providers, working within the approved L&D budget
• Collect and analyse post-training feedback to assess ROI and inform future purchasing decisions
• Maintain a current approved supplier register for external training providers, including contract renewal dates and performance ratings

General HR and L&D Contribution

• Support the Global Head of HR on ad hoc L&D projects and broader HR initiatives as required
• Contribute to the development and implementation of the firm's annual L&D plan
• Stay current with developments in L&D technology, practice and regulation relevant to financial services, sharing insights with the team
• Assist with the onboarding learning journey for new starters — coordinating access to the 360Learning platform and ensuring mandatory induction training is assigned and completed

Scope & Accountability

None

Essential Requirements

• Experience administering a Learning Management System (LMS) — 360Learning experience is strongly preferred; equivalent platform experience (Cornerstone, Docebo, TalentLMS, Moodle) will be considered
• Demonstrable experience coordinating training or learning programmes in a professional services or regulated environment
• Strong project coordination and organisational skills — able to manage multiple workstreams, deadlines and stakeholders simultaneously
• Excellent written and verbal communication skills — able to produce clear reports, communications and summaries for a range of audiences
• High attention to detail — particularly in relation to completion tracking, record-keeping and financial instructions
• Experience liaising with external suppliers or training providers, including procurement and relationship management
• Proficient in Microsoft Office 365, particularly Excel (data reporting), Outlook and PowerPoint
• Comfortable working in a fast-paced, growing business with a degree of ambiguity

Desirable Requirements

• Experience in financial services, wealth management or a regulated professional environment
• Familiarity with FCA regulatory training requirements (e.g. Consumer Duty, Conduct Rules, T&C frameworks)
• CIPD qualification or studying towards (Foundation or Associate level)
• Experience with learning content authoring tools (e.g. Articulate Rise, iSpring, or similar)
• Experience with UAE employment and education support processes

Behaviours

• and Attributes
• Proactive and self-managing — takes ownership of workload and follows through without being chased
• Collaborative — builds positive working relationships with stakeholders at all levels
• Discreet — handles confidential HR and financial information appropriately
• Data-literate — comfortable interpreting completion data and presenting insights clearly
• Service-oriented — responsive to employee and manager requests with a solutions-focused mindse