Learning & Development Specialist (Customer-Facing)
Skills
About This Role
Lead Learning & Development Strategy
- Own and drive the Coffee Expertise Training Program in collaboration with HR.
- Design and execute the annual L&D strategy focused on coffee capability building.
- Deliver training sessions, workshops, and train-the-trainer initiatives.
- Monitor training effectiveness and continuously enhance learning content.
- Track key KPIs (completion rates, certification levels, training impact).
Build Internal Capability & Coffee Culture
- Foster a strong coffee culture across the organization.
- Establish and develop the Coffee Bard network, including coaching and capability building.
- Support employees in developing coffee knowledge and sensory skills.
- Act as the local sensory referent, ensuring high tasting standards.
Content Excellence & Knowledge Management
- Ensure accuracy and consistency of all coffee-related training and communication materials
- Adapt and localize global content for the UAE market
- Act as the key link between HQ Coffee Experts and the local market
Coffee Expertise & Brand Representation
- Act as a local ambassador of Nespresso coffee expertise internally and externally
- Contribute to positioning Nespresso as a reference for coffee expertise in the market
- Represent Nespresso in workshops, events, and selected external engagements
- Partner with Marketing and PR teams on coffee-related activations and initiative
Performance & Continuous Improvement
- Track and report on KPIs related to training, engagement, and coffee expertise initiatives
- Measure impact through training outcomes and customer experience indicators
- Identify opportunities to improve coffee expertise programs and initiatives
Your resume, rewritten
for this exact role.
Sign up free — Base Career tailors your CV to this job description in 60 seconds.
01 / 05
Resume Tailored to This Job
Your keywords, structure, and story — rewritten to match this exact role and pass ATS filters.
Free · No card · 60 seconds
02 / 05
Cover Letter for This Role, Done
Job-specific cover letters written in Gulf professional tone — ready in seconds, not hours.
Free · No card · 60 seconds
03 / 05
See How Well You Fit This Role
AI match score with clear reasons — know your fit before investing time in the application.
Free · No card · 60 seconds
04 / 05
Apply in One Click
Autofill any application form on Workday, LinkedIn, Bayt, Greenhouse — with your tailored content.
Free · No card · 60 seconds
05 / 05
Track It. Follow Up at the Right Time.
Visual pipeline for every application with AI-timed follow-up reminders so nothing slips.
Free · No card · 60 seconds
Similar Jobs
Learning & Leadership Development Partner (AMECA)
SJ Group ·
About The Role We are seeking a dynamic and consultative Learning & Leadership Development Partner to join our SJ Global Academy, overseeing Africa, Middle East, and Central Asia (AMECA). This is a high-impact regional r
Skills
Learning & Development Coordinator
Hoxton Wealth · Dubai
Position: Learning & Development Coordinator Company Overview : Hoxton Wealth is a global financial services firm with offices in key locations, including Cyprus, the United States, the United Kingdom, Dubai, South Afric
Skills
Learning & Leadership Development Partner (AMECA)
SJ Group · Dubai
About The Role We are seeking a dynamic and consultative Learning & Leadership Development Partner to join our SJ Global Academy, overseeing Africa, Middle East, and Central Asia (AMECA). This is a high-impact regional r
Skills
Yesterday
Apply Now↗Apply Now ↗Senior Manager – Learning & Capability
dss+ · Dubai
About dss+ At dss+, you don’t just deliver projects - you help save lives, improve performance, and build a more sustainable future. We are a purpose-led global consultancy partnering with organisations in high-risk and
Skills
Yesterday
Apply Now↗Apply Now ↗Senior Manager – Learning & Capability
dss+ · Dubai
About dss+ At dss+, you don’t just deliver projects - you help save lives, improve performance, and build a more sustainable future. We are a purpose-led global consultancy partnering with organisations in high-risk and
Skills
Yesterday
Apply Now↗Apply Now ↗Learning & Leadership Development Partner (AMECA)
SJ Group · Abu Dhabi
About The Role We are seeking a dynamic and consultative Learning & Leadership Development Partner to join our SJ Global Academy, overseeing Africa, Middle East, and Central Asia (AMECA). This is a high-impact regional r
Skills
Yesterday
Apply Now↗Apply Now ↗Senior Executive – Learning & Development
TASC Outsourcing · Dubai
Job Purpose Support learning & development and talent management initiatives to enhance employee skills, engagement, and professional growth. Key Responsibilities Coordinate training programs, workshops, and e-learning
Skills
2 days ago
Apply Now↗Apply Now ↗Learning & Development Lead | Financial Services
Al-Futtaim · Dubai
Job Requisition ID: 178318 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emi
Skills
3 days ago
Apply Now↗Apply Now ↗Learning & Development Specialist (Customer-Facing)
Nestlé Nespresso SA · Dubai
POSITION SNAPSHOT Company: Nespresso UAE LLC Location: Dubai, UAE Position Summary The Customer Facing L&D Specialist and Coffee Ambassador at Nespresso UAE is primarily responsible for driving learning and development i
Skills
3 days ago
Apply Now↗Apply Now ↗2.2K+
Cover Letters & Follow-ups
1.8K+
Resumes Tailored
190.5K+
Jobs Tracked
Trusted by professionals at
Stop applying blindly.
Start getting hired.
Base Career automates the hardest parts of job searching — apply smarter, not harder.
AI Resume in 60s
Your resume rewritten for this exact role using the job description as the brief.
ATS-Optimized
Get past automated screening filters with the right keywords matched to each job.
Application Tracker
Track every job, follow-up, and interview in one visual kanban board.
Free plan · No credit card required