Learning & Development Specialist (Customer-Facing)
Lead Learning and Development strategy, deliver training programs, enhance coffee expertise, and foster a strong coffee culture with effective stakeholder management.
Skills
About This Role
Lead Learning & Development Strategy
- Own and drive the Coffee Expertise Training Program in collaboration with HR.
- Design and execute the annual L&D strategy focused on coffee capability building.
- Deliver training sessions, workshops, and train-the-trainer initiatives.
- Monitor training effectiveness and continuously enhance learning content.
- Track key KPIs (completion rates, certification levels, training impact).
Build Internal Capability & Coffee Culture
- Foster a strong coffee culture across the organization.
- Establish and develop the Coffee Bard network, including coaching and capability building.
- Support employees in developing coffee knowledge and sensory skills.
- Act as the local sensory referent, ensuring high tasting standards.
Content Excellence & Knowledge Management
- Ensure accuracy and consistency of all coffee-related training and communication materials
- Adapt and localize global content for the UAE market
- Act as the key link between HQ Coffee Experts and the local market
Coffee Expertise & Brand Representation
- Act as a local ambassador of Nespresso coffee expertise internally and externally
- Contribute to positioning Nespresso as a reference for coffee expertise in the market
- Represent Nespresso in workshops, events, and selected external engagements
- Partner with Marketing and PR teams on coffee-related activations and initiative
Performance & Continuous Improvement
- Track and report on KPIs related to training, engagement, and coffee expertise initiatives
- Measure impact through training outcomes and customer experience indicators
- Identify opportunities to improve coffee expertise programs and initiatives
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