Learning & Development Coordinator
Skills
About This Role
360Learning Platform Management
- Own and maintain the 360Learning platform as the firm's central learning management system (LMS), including system configuration, course architecture, user management and troubleshooting
- Build, upload and manage learning content in 360Learning, working with subject matter experts across the business to ensure material is accurate, up to date and aligned with business needs
- Coordinate the end-to-end course creation process: scoping content requirements, briefing authors, reviewing drafts, publishing and maintaining version control
- Manage the platform's learning paths, programme assignments and automated notifications to drive completion and engagement
- Ensure the platform remains technically current liaising with 360Learning support and managing any platform updates, integrations or enhancements
Training Completion Monitoring and Reporting
- Track and monitor training completion rates across all teams, roles and regulatory/compliance requirements, producing regular and ad hoc reports for relevant stakeholders
- Proactively identify non-completion risks and escalate to line managers, the Global Head of HR or compliance stakeholders as appropriate
- Maintain accurate completion records and audit trails in support of FCA compliance, Consumer Duty obligations, and internal policy requirements
- Present completion data in clear, accessible formats dashboards, reports, summaries tailored to the audience (HR, compliance, line managers, senior leadership)
- Set and communicate completion deadlines for mandatory and regulatory training, monitoring adherence and following up on outstanding completions
Stakeholder Engagement and Content Coordination
- Act as the primary point of contact for all internal stakeholders requiring learning content to be created, updated or removed from the platform
- Consult with business area leads, compliance, and HR to understand training needs and translate them into structured learning solutions on the platform
- Maintain a forward-looking content calendar, scheduling reviews and refreshes to ensure training material remains relevant and compliant
- Support the Global Head of HR in communicating training priorities, new content launches and completion expectations across the business
Support Coordination
- Coordinate all employee education support requests: receiving and logging applications, conducting initial eligibility checks against the firm's education support policy, and managing the approval workflow
- Prepare and submit approval documentation to the Global Head of HR for sign-off, ensuring all relevant information is captured
- Issue payment instructions to the Finance team following approved education support requests, tracking disbursements and maintaining accurate records
- Liaise with employees regarding the status of their applications, maintaining clear and timely communication throughout the process
- Maintain a register of all education support activity for reporting, budgetary, and audit purposes
External Training Provider Management
- Research, evaluate and recommend external training providers and programmes that meet identified learning needs across the business
- Manage relationships with approved external training providers, including procurement, scheduling, invoicing and post-training evaluation
- Negotiate commercially appropriate terms with external providers, working within the approved L&D budget
- Collect and analyse post-training feedback to assess ROI and inform future purchasing decisions
- Maintain a current approved supplier register for external training providers, including contract renewal dates and performance ratings
General HR and L&D Contribution
- Support the Global Head of HR on ad hoc L&D projects and broader HR initiatives as required
- Contribute to the development and implementation of the firm's annual L&D plan
- Stay current with developments in L&D technology, practice and regulation relevant to financial services, sharing insights with the team
- Assist with the onboarding learning journey for new starters coordinating access to the 360Learning platform and ensuring mandatory induction training is assigned and completed
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