Learning & Development Executive
Skills
About This Role
Overview
- Design and implement innovative learning strategies aligned with business goals, moving beyond traditional training methods.
- Conduct thorough needs analyses to identify skill gaps and performance deficiencies within the organization, focusing on measurable outcomes.
- Develop and curate engaging training content, including e-learning modules, workshops, and performance support tools, with a focus on interactivity.
- Manage the Learning Management System (LMS), ensuring accurate data, user-friendly navigation, and effective tracking of learning progress.
Training Needs Analysis (TNA)
- Identify training requirements across departments (Retail, Warehouse, Admin)
- Conduct skill gap analysis and performance assessments
- Coordinate with department heads to plan training needs
Training Planning & Execution
- Develop annual training calendar and schedules
- Organize induction, technical, product, and soft skills training
- Coordinate internal and external trainers
- Conduct training sessions when required
Induction & Onboarding
- Manage new employee induction programs
- Ensure structured onboarding process across all branches
- Monitor probation training and progress
Performance Development
- Support performance appraisal process
- Assist in creating Individual Development Plans (IDPs)
- Track employee progress and improvement
Retail & Operational Training
- Train staff on customer service, sales techniques, and product knowledge
- Ensure SOP training for store operations (billing, hygiene, merchandising)
- Conduct refresher training programs
Training Evaluation & Reporting
- Measure training effectiveness (feedback, performance improvement)
- Maintain training records and attendance
- Prepare reports and training analytics
Employee Engagement
- Support employee engagement and development initiatives
- Organize workshops, team-building activities, and awareness programs
Compliance & Documentation
- Ensure training compliance with company policies
- Maintain proper documentation and audit-ready records
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