Key Account Manager

***What You Will Be Doing***

Key Responsibilities

• Oversee the department's operations, ensuring alignment with established policies and procedures. Coordinate, direct, and control resources to achieve high performance standards without compromising quality.
• Participate in developing and implementing departmental compliance monitoring and control processes to ensure adherence to legal and regulatory obligations.
• Expand the Employee Banking portfolio by onboarding new companies and efficiently managing the existing portfolio.
• Identify and capitalize on cross-sell and up-sell opportunities through regular client visits, fostering relationship building and retention.
• Establish company partnerships and promote the brand to achieve sales targets by initiating and managing promotional activities and group meetings.
• Maintain high standards of service by meeting customer expectations in terms of efficiency, accuracy, timeliness, and professionalism, thereby deepening customer relationships and loyalty.
• Guide and support new team members by assisting with on-the-job activities and providing advice on handling job-related challenges.
• Generate new sales opportunities by devising strategies and techniques necessary to achieve assigned targets.

***What You Should Have***

• Strong focus on achieving targets and objectives.
• Dedicated to understanding and meeting customer needs.
• High standards for quality in all tasks and projects.
• Ability to perform well under pressure and manage stress effectively.
• Skilled in managing and nurturing professional relationships.
• Excellent verbal and written communication skills.
• Strong problem-solving and analytical abilities.
• Proficient in negotiating and reaching mutually beneficial agreements

***What We Are Looking For***

• Bachelor's degree in a related field, MBA preferred
• Minimum of 5 years’ experience in banking or financial services, with a focus on Business Banking or
• Retail banking portfolio management, experience in relationships building and management.
• knowledge about retail banking products