Junior Key Account Manager
Skills
About This Role
Account Support eCommerce & Cross-Border
- Assist in managing day-to-day relationships with assigned eCommerce clients, including SMEs
- and marketplace sellers.
- Support in executing strategic account plans and onboarding new clients.
- Coordinate with internal operations, customs, and last-mile teams to resolve client issues
- promptly.
- Monitor shipment performance and visibility metrics, flagging exceptions to clients proactively.
- Maintain accurate client records, contact databases, and account activity logs in the CRM.
Revenue Support
- Assist in identifying upsell and cross-sell opportunities within existing accounts.
- Support the preparation of proposals, pricing sheets, and service bundles for cross-border and
- domestic eCommerce solutions.
- Track and report on account revenue performance against targets on a regular basis.
Customer Relationship Management
- Act as a first point of contact for day-to-day client queries and service-level concerns.
- Develop a strong understanding of each client's logistics requirements and business model.
- Escalate complex issues with a clear summary and recommended resolution.
- Contribute to process improvements that enhance client satisfaction and delivery efficiency.
Reporting & Pipeline
- Maintain and update CRM data, sales pipelines, and activity reports consistently.
- Prepare weekly account status updates and performance dashboards for senior review.
- Track client onboarding milestones and ensure all documentation is in order.
Stakeholder Coordination
- Liaise with internal teams (operations, IT, customs, finance) to ensure smooth service execution for key accounts.
- Support representation at industry events, trade shows, and client meetings as required.
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