Junior IT Analyst

Role Overview

IT Support and Infrastructure

• Provide first-level support for PCs, laptops, printers, mobile devices, Microsoft 365 applications, and other end-user technology.
• Install, configure, upgrade, and troubleshoot end-user hardware, software, peripherals, and approved business applications.
• Support LAN/WAN-connected devices, switches, wireless access, VPN connections, and network connectivity.
• Assist with Microsoft 365, Entra ID, Azure, Windows, and user account administration.
• Monitor cybersecurity alerts, endpoint health, backups, and IT service tickets.
• Assist with Fortinet appliances, Windows Server, virtualization, backup, and disaster recovery activities.

Development and Applications

• Use PowerShell, Python, SQL, APIs, or other approved tools to automate tasks, validate data, and improve processes.
• Test, debug, document, and deploy scripts, integrations, reports, or internal applications using version control and change management.
• Support Microsoft Dynamics 365 Business Central user issues, data quality, testing, and vendor escalation.
• Create, manage, or assist with Power BI reports as needed.

Documentation and Projects

• Maintain technical documentation, asset records, support procedures, knowledge articles, and inventory information.
• Participate in IT projects, equipment rollouts, site support, security awareness activities, and continuous improvement initiatives across company locations.

Qualifications

• Recent diploma or degree in a related technology field such as Computer Science, Information Technology, Cybersecurity, Networking, or Software Development.
• Foundational knowledge of one or more programming or scripting languages, supported by school or personal projects.
• Strong customer-service, troubleshooting, analytical thinking, documentation, time-management, and organizational skills.
• Ability to communicate effectively in English and work independently within a collaborative team.
• Ability to travel as required and support colleagues across different time zones.
• Relevant academic, co-op, internship, lab, project, or part-time experience is an asset.

Preferred Certifications

• A foundational certification or active progress toward AZ-900, MS-900, Power BI Fundamentals, SC-900, CompTIA, Cisco, or an equivalent credential is preferred.

Benefits

• The employer offers competitive pay, comprehensive benefits, a company pension plan with 3% matching, and education-related support.