IT & Zoho Support Executive

Role overview

CRM management

• Manage and update the company CRM and assist sales and operations teams with CRM-related requirements.
• Generate basic CRM reports, maintain accurate data, and ensure CRM records are regularly updated.
• Work on CRM development.

Basic IT support

• Provide basic technical support to office employees and troubleshoot computers, printers, Wi-Fi, email, software, and office equipment.
• Assist with user accounts, passwords, software installation, and basic system configuration.
• Coordinate with external IT or service providers on escalated issues and record IT issues and resolutions.

IT asset management

• Maintain an asset register for IT equipment, recording allocation, employee details, serial numbers, purchase dates, condition, and return status.
• Maintain issued and returned equipment records and conduct periodic physical verification.
• Report missing, damaged, or unreturned assets to management or HR.
• Coordinate IT asset handover during employee joining, transfer, and exit.

Qualifications and experience

• Requires a bachelor's degree or diploma in IT, Computer Science, or a related field.
• Requires 1–3 years of relevant experience in IT support, CRM administration, digital support, or a similar role.

Technical qualifications

• Requires practical knowledge of CRM systems such as Zoho, calling systems, or social media management platforms.
• Requires a good understanding of basic computer and network troubleshooting.
• Requires good knowledge of MS Office and Google Workspace.
• Experience maintaining IT asset records is preferred.

Working skills and preferred skills

• Requires good communication and coordination skills, attention to detail, and the ability to maintain accurate records.
• Requires the ability to work independently and handle multiple tasks.
• Preferred skills include CRM administration, Zoho development, IT troubleshooting, IT asset management, data management and reporting, user support, and basic networking.

Location and work arrangement

• The role is based in Dubai, UAE, and is in person.
• The employment type is full-time.

Pay

• Pay is AED 2,500–3,000 per month.