IT & CRM Support Executive
Role Overview
Supports day-to-day IT, CRM, digital presence, and technology-related administrative needs.
Works with different departments and maintains accurate records.
Key Skills for This Role
Full Job Posting
Role overview
Supports day-to-day IT, CRM, digital presence, and technology-related administrative needs.
Works with different departments and maintains accurate records.
CRM and digital presence
- Manage and update the company CRM; assist sales and operations teams with CRM requirements.
- Generate basic CRM reports and keep CRM data accurate and up to date.
- Maintain the Google Business Profile, including business information, hours, services, and photos.
- Monitor and professionally respond to reviews, track enquiries, and report incorrect or suspicious information.
IT support and assets
- Provide basic technical support and troubleshoot computers, printers, Wi-Fi, email, software, and office equipment.
- Assist with user accounts, passwords, software installation, and system configuration; coordinate escalations with external providers.
- Keep basic records of IT issues and resolutions.
- Maintain IT asset records, verify equipment periodically, report asset issues, and coordinate equipment handovers.
Qualifications and experience
- Bachelor’s degree or diploma in IT, Computer Science, or a related field.
- 1–3 years of relevant experience in IT support, CRM administration, digital support, or a similar role.
- Practical CRM knowledge, basic Google Business Profile knowledge, and understanding of computer and network troubleshooting.
- Experience maintaining IT asset records is preferred.
Additional skills
- Good knowledge of MS Office and Google Workspace.
- Good communication and coordination skills, attention to detail, and accurate record-keeping.
- Ability to work independently and handle multiple tasks.
Pay
- AED 2,000–4,000 per month.
Work location
- Work is in person in Dubai, UAE.
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