Call Center Agent / Customer Service Representative
Role Overview
Full-time Call Center Agent / Customer Service Representative at DCS Cleaning Services.
The role supports customer accounts through phone, email, and coordination with internal operational teams.
Key Skills for This Role
Full Job Posting
Role
Full-time Call Center Agent / Customer Service Representative at DCS Cleaning Services.
The role supports customer accounts through phone, email, and coordination with internal operational teams.
Key responsibilities
- Answer inbound customer calls, inquiries, and emails professionally and promptly.
- Resolve customer issues, complaints, and requests accurately and empathetically.
- Maintain accurate customer interaction records in the internal CRM system.
- Coordinate with internal operational teams to resolve client escalations.
- Follow communication scripts and guidelines while meeting service standards.
Requirements
- Fluency in English and Tagalog is strictly required for specific client accounts.
- Proven experience in customer service, call center, or receptionist roles in the home country or UAE.
- Strong problem-solving, active listening, and multitasking abilities.
- Proficiency in basic computer applications, email handling, and CRM tools.
- UAE residence and immediate availability are preferred.
Benefits
- Employment visa, medical insurance, and paid annual leave.
- Professional and supportive work environment.
Compensation
- AED 2,500–3,000 per month.
Workplace
- Work is in person at Al Quoz 1.
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