Operations Coordinator
Role Overview
DCS Cleaning Services is seeking an organized and proactive Operations Coordinator for its Operations Department.
The role supports daily operations, client and site-team coordination, service delivery, reporting, and service quality.
Key Skills for This Role
Full Job Posting
Role Overview
DCS Cleaning Services is seeking an organized and proactive Operations Coordinator for its Operations Department.
The role supports daily operations, client and site-team coordination, service delivery, reporting, and service quality.
Experience Required
- Minimum one to two years of experience is stated for operations coordination, home maintenance, or the cleaning services industry.
- Experience in cleaning services, facility management, or manpower services is preferred.
Operations Coordination
- Coordinate daily activities between operations staff, supervisors, cleaners, and clients.
- Monitor employee attendance, deployment, and availability at different sites.
- Prepare daily operational updates and reports for management.
- Follow up on site requirements, issues, service quality, staff replacements, and urgent manpower needs.
- Maintain employee, site, and operational records.
Client Communication
- Communicate with clients about service schedules, requirements, and feedback.
- Receive and coordinate client complaints through resolution.
- Coordinate new service requests, site visits, and operational updates with clients.
- Maintain professional working relationships that support client satisfaction.
Team and Site Support
- Coordinate with site supervisors to ensure staff follow company procedures and client requirements.
- Monitor service performance and report operational issues to the Operations Manager.
- Assist with site inspection reports and corrective action plans.
- Support employee mobilization, onboarding, and site allocation.
Required Skills
- Good written and spoken English and professional communication with clients and employees are required.
- Good knowledge of Microsoft Office, including Excel, Word, and Outlook, is required.
- Strong coordination, problem-solving, follow-up, multitasking, and attention to detail are required.
- UAE experience is preferred.
Preferred Skills
- Experience dealing with cleaning supervisors and site teams is preferred.
- Knowledge of facility management operations and report or tracker preparation is preferred.
- A driving license is an advantage.
Pay
- Pay is AED 2,500 to AED 3,500 per month.
Work Location
- The work location is in person.
Language
- Tagalog is required.
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