IT Service Professional

Role overview

Work arrangement

• After the probation period, the hybrid role is based at the Burnaby head office four days per week and works from home one day per week.
• Routine travel between regional corporate offices across the Lower Mainland may be required; personal vehicle mileage is reimbursed based on actual mileage.

Responsibilities

• Prioritize and manage corporate IT service tickets and provide assistance through virtual channels, email, chat, and desk-side visits.
• Troubleshoot office software, Google Workspace, and generative AI tools; set up accounts and permissions and help with passwords and logins.
• Lead new-hire onboarding, train users, maintain guides and knowledge-base articles, and manage software licenses.
• Support shop-floor systems, production hardware, and manufacturing workstations.
• Source, deploy, configure, and troubleshoot computing hardware, network peripherals, network cross-connections, and operating systems.
• Maintain asset tracking documentation and administer hardware lifecycles.
• Enforce IT security and compliance requirements and follow company policies.

Education and qualifications

• Diploma in Information Technology or a related field.
• One to three years of experience in a corporate help desk or IT support role.
• Working knowledge of Google Workspace and generative AI tools; ability or strong interest in using automation tools for repetitive tasks.
• Experience with corporate antivirus software and fundamental knowledge of ticketing systems.
• Fundamental knowledge of corporate networking, including packet analysis, VLAN, and Wi-Fi; Google Workspace and Active Directory.
• Fundamentals of Windows Enterprise, macOS, and Linux distributions.
• Strong communication, analytical problem-solving, customer service, collaboration, prioritization, and time-management skills; able to work independently.

Salary and profit sharing

• Salary range is $46,400–$58,000 CAD.
• Eligible for profit-sharing program participation after successful completion of probation, based on business performance.

Benefits

• Health coverage includes dental, vision, and prescription drugs, with premiums fully paid for employees and their families.
• Hybrid work arrangements, flextime, and paid time off.
• Annual education support for training and professional development, plus annual performance reviews.
• Free snacks and drinks, team-building events, tenure awards, a company Star Wars Day holiday, and access to on-site fitness and sports facilities.

Hiring process

• The hiring journey may include an HR screening, hiring manager interview, team-fit discussion, and a technical assessment for some roles.
• Relocation assistance and immigration sponsorship are not available.