Business Applications Analyst I

Role overview

Key responsibilities

• Investigate and resolve functional service desk issues, escalating complex technical bugs or development requests.
• Create, modify, audit, and maintain NetSuite saved searches and reports, including basic SQL-based expressions.
• Populate dashboards with KPI portlets, reminders, custom searches, and trend graphs.
• Configure scheduled reports, email notifications, and alerts based on field updates or criteria.
• Manage user roles, permissions, account provisioning, and access audits.
• Maintain system documentation and controls, and support cross-functional business requirements.

Education and qualifications

• Bachelor’s degree in Business Administration, Information Systems, Finance, or a related technical field.
• Understanding of basic Order-to-Cash or Procure-to-Pay workflows.
• Proven experience in high-tech manufacturing and understanding of end-to-end business operations.
• NetSuite administration, functional configuration, and reporting experience focused on administrative work.
• Comfort and willingness to use AI tools in daily work.
• NetSuite Suite Foundation Certification is preferred.
• Basic understanding of relational database logic, query logic, and data structures.
• Advanced proficiency in Google Sheets or Microsoft Excel.
• Ability to quickly triage, prioritize, and troubleshoot functional system issues across teams.

Compensation

• Salary range is CAD $60,000 to $75,000, with eligibility for profit sharing after successful completion of probation, subject to business performance.

Workplace

• Hybrid position based at the Burnaby, BC headquarters.
• Preference is given to local candidates able to work in the office Tuesday, Wednesday, and Thursday.

Benefits

• Benefits include health coverage, flextime, paid time off, education support, performance reviews, snacks and drinks, team events, and access to on-site fitness facilities and courts.