IT Officer (UAEN)

Role overview

IT systems and maintenance

• Maintain and optimize servers, desktop computers, laptops, printers, and security software; diagnose and resolve hardware, software, and network issues.
• Manage data backups for storage, recovery, and business continuity; monitor performance and identify upgrade, improvement, or replacement opportunities.

Network and security

• Install, configure, and maintain networks, servers, operating systems, and software applications.
• Implement and monitor antivirus, endpoint security, and password management; support access controls and data protection in line with company policies and IT standards.

Technical support and administration

• Provide employee and end-user support in person, by phone, or through remote tools; install and maintain systems, applications, and hardware.
• Create and manage user accounts and profiles and resolve access and password issues; assist with deployment, testing, and implementation of new technologies.
• Prioritize IT requests and resolve issues within agreed service levels; coordinate with external providers on hardware maintenance, software support, and hosting.
• Maintain IT asset inventories, documentation, and system records; follow procedures, conduct equipment safety checks, and identify IT process improvements.

Qualifications and experience

• Bachelor's degree in computer science, information technology, or a related field.
• At least four years of experience in IT support, IT operations, or a similar technical role.
• Practical troubleshooting experience with hardware, software, operating systems, and network connectivity.
• Helpdesk or end-user support experience is preferred; business application support, IT asset management, and external provider coordination experience is advantageous.

Skills and competencies

• Knowledge of operating systems, networking, and IT infrastructure; familiarity with IT service management processes and ticketing systems.
• Strong troubleshooting and problem-solving skills; organization and time management to prioritize multiple requests.
• Excellent communication and customer service skills; ability to evaluate, test, and implement technologies and collaborate across business functions.
• Proactive approach to identifying issues and improving IT operations.

About C2i