IT Officer
Role Overview
Maintains, troubleshoots, and optimizes company IT infrastructure and systems to support business operations.
Provides technical assistance, manages hardware and software, supports network security, and oversees backup and recovery.
Key Skills for This Role
Full Job Posting
Role overview
Maintains, troubleshoots, and optimizes company IT infrastructure and systems to support business operations.
Provides technical assistance, manages hardware and software, supports network security, and oversees backup and recovery.
Responsibilities
- Maintain IT equipment and systems, diagnose issues, monitor performance, and identify upgrades or replacements.
- Configure and maintain networks, servers, operating systems, applications, security measures, access controls, and data protection.
- Manage backup processes, user accounts, profiles, access issues, and password requests.
- Support employees in person, by phone, or through remote tools; deploy and test applications and technologies and manage requests to service levels.
- Coordinate external vendors; maintain asset inventories and technical records; follow IT procedures and conduct equipment safety checks.
- Identify improvements and collaborate with employees, stakeholders, vendors, and technical teams.
Qualifications and experience
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- At least 4 years of IT support, IT operations, or similar technical experience.
- Practical troubleshooting experience across hardware, software, operating systems, and network connectivity.
- Helpdesk or end-user support experience is preferred.
- Business application support, IT asset management, and external service-provider coordination experience are advantageous.
Skills and competencies
- Knowledge of operating systems, networking, IT infrastructure, service management, and ticketing systems.
- Strong technical troubleshooting and problem-solving skills.
- Able to organize and prioritize multiple requests, communicate effectively, serve customers, collaborate, and assess new technologies.
- Proactive in identifying issues and improving IT operations.
About C2i
C2i works across retail, hospitality, and lifestyle, with a customer-first approach and focus on innovation, operational excellence, and partnerships.
The IT role supports secure, reliable systems and business operations.
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