Hostess
Role Overview
Seeking an experienced Senior Hostess for the hospitality team in Dubai, United Arab Emirates.
The role is the first point of contact for guests and oversees host operations, guest welcome, and service standards.
Key Skills for This Role
Full Job Posting
About the company
SO/ is a collection of hotels rooted in fashion, with an avant-garde design and creative approach to luxury hospitality.
Role overview
Seeking an experienced Senior Hostess for the hospitality team in Dubai, United Arab Emirates.
The role is the first point of contact for guests and oversees host operations, guest welcome, and service standards.
Responsibilities
- Welcome guests warmly and professionally and manage reservations and table assignments.
- Oversee phone management, waitlists, host stand activity, and guest flow throughout service.
- Train, mentor, and supervise junior hostesses and front-of-house staff, providing feedback and guidance.
- Resolve guest inquiries and concerns and coordinate with management, servers, and kitchen staff.
- Maintain reservation, special-request, and guest-preference records and keep host and entrance areas organized.
- Assist with special events, private dining, and group reservations.
- Use POS systems and reservation management software.
Qualifications
- At least 3–5 years of hostess or similar front-of-house hospitality experience.
- Proven supervisory or lead experience and ability to train and motivate team members.
- Strong communication, interpersonal, organizational, multitasking, problem-solving, and conflict-resolution skills.
- Proficiency with POS systems and reservation management software.
- Professional, friendly, and empathetic demeanor and customer-focused approach.
- High school diploma or equivalent.
- Fluency in English; Arabic, French, or other languages are highly desirable.
- Knowledge of hospitality standards and best practices.
- Availability for flexible hours, including evenings, weekends, and holidays, as required.
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