Hostess
Role Overview
Manage the flow of arriving and departing restaurant guests promptly and graciously, in line with service standards.
Key Skills for This Role
Full Job Posting
Role purpose
Manage the flow of arriving and departing restaurant guests promptly and graciously, in line with service standards.
Guest service and communication
- Welcome and seat guests, present menus, and introduce guests to their servers.
- Estimate wait times and coordinate with team members using pagers.
- Communicate floor and guest needs to the supervisor and restaurant manager.
- Describe and recommend menu items and explain restaurant services, facilities, and promotions.
- Attend to guest queries and complaints promptly and professionally.
- Maintain guest details, birthdays, occasions, and preferences to personalize service.
- Use professional phone etiquette and clearly record and communicate guest requests.
Reservations and procedures
- Keep the reservation system and table counts accurate, reinstate available tables, and monitor reservations, allocations, waiting lists, discounts, and upcoming bookings.
- Follow restaurant policies, procedures, and health and safety practices; complete other tasks assigned by management.
Job specification
- At least 2 years of experience in the same role in hospitality or food and beverage.
- Strong communication and organizational skills.
- Flexibility and ability to work under high-volume pressure.
- Ability to anticipate guest needs and deliver superior customer satisfaction.
- Pleasant and professional personality.
Pay and employment
- Full-time, permanent position.
- Pay is AED 5,500–6,000 per month.
Work location
- Work is in person.
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