HOSTESS
Role Overview
Oversee front-of-house operations to provide a welcoming guest experience, supervise the host team, manage reservations, and coordinate guest flow.
Work closely with restaurant management to maintain high service standards and improve the guest experience.
Key Skills for This Role
Full Job Posting
Role summary
Oversee front-of-house operations to provide a welcoming guest experience, supervise the host team, manage reservations, and coordinate guest flow.
Work closely with restaurant management to maintain high service standards and improve the guest experience.
Key responsibilities
- Supervise, train, and mentor the host/hostess team to deliver consistent, high-quality service.
- Welcome guests, manage waiting lists and reservations, and optimize seating to maximize capacity and reduce wait times.
- Resolve guest concerns promptly and escalate issues to management when necessary.
- Oversee bookings, special requests, and reservation accuracy; coordinate guest needs with dining-room staff.
- Maintain the host station and provide guests with information about menu offerings, specials, and restaurant policies.
- Update guest records, manage feedback, and follow health, safety, cleanliness, and guest-information handling standards.
Qualifications and experience
- Degree or certification in Hospitality Management, Business Administration, or a related field.
- At least five years of experience as a Hostess or Head Hostess in a fine-dining or high-volume restaurant, with a proven record of leading a team.
- Strong supervisory skills and ability to train and motivate a team.
- Exceptional interpersonal and communication skills for interacting with guests and staff.
- Excellent organizational and multitasking abilities, attention to detail, and capacity to manage a busy front-of-house operation.
- In-depth knowledge of restaurant operations, dining etiquette, and reservation systems.
- Availability to work evenings, weekends, and holidays as required.
Schedule
- Evening, weekend, and holiday work may be required.
Work location
- Work location is in person.
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