Host/ Hostess

Role overview

Guest welcome and first impressions

• Welcome arriving guests warmly and professionally and acknowledge departing guests courteously.
• Reflect venue brand standards and service culture in guest interactions.
• Manage arrivals calmly, confidently, and professionally during busy periods.

Reservations and seating

• Manage reservations, walk-ins, and waitlists accurately across approved booking channels and systems.
• Support table allocation and seating flow based on floor capacity, booking priorities, and service readiness.
• Give accurate wait-time guidance and update guests professionally about delays or changes.
• Coordinate with managers and service staff to maintain smooth seating flow and balanced sections.

Guest communication and service support

• Answer guest calls and basic enquiries clearly and courteously.
• Escort guests to tables and present menus where required, ensuring a smooth handover to service staff.
• Communicate guest requests, preferences, special occasions, and seating needs to the floor team.
• Promptly escalate complaints, dissatisfaction, or operational issues to the manager on duty.

Standards and front desk presentation

• Keep the host stand, entrance, and waiting area clean, organized, and guest-ready throughout service.
• Uphold grooming, punctuality, professionalism, and brand representation standards.
• Keep reservation records, guest notes, and front desk materials accurate, organized, and appropriately handled.

Candidate requirements

• 1–3 years’ experience in a host/hostess, reception, guest-facing, or front-of-house role in hospitality, restaurant, café, or hotel environments.
• Strong communication and interpersonal skills with a warm and confident guest-facing manner.
• Experience using reservation platforms or booking systems is an advantage.
• Ability to remain calm, organized, and professional under pressure during busy service periods.
• Fluent in English; additional languages are an advantage.

Success measures