HIGH END PRIVATE CLIENT RELATIONSHIP ASSOCIATE MANAGER

Position

Client Portfolio and Relationships

• Represent the brand as an ambassador, with strong presentation and professional ethics.
• Develop and manage a portfolio of top clients, using data analysis with local and regional teams.
• Build long-term, trust-based relationships and provide personalized experiences before, during, and after sales.
• Drive retention, engagement, and development of existing top clients.
• Scout and convert high-potential prospects into long-term clients.
• Use CRM tools for accurate client data sharing and omnichannel engagement.
• Use stores, pop-ups, events, and third-party venues to engage prospects and clients.
• Collaborate with corporate, subsidiary, and store stakeholders on strategic client engagement initiatives.
• Share feedback and best practices and identify training and coaching needs.
• Enrich luxury, art, and culture knowledge to offer clients valuable insights.

High-End Sales and Experience

• Contribute to high-end sales objectives with country, retail, and store directors.
• Anticipate client needs, mobilize internal teams, and support a seamless sales process.
• Lead the sales journey from invitation and storytelling through negotiation and deal closure.
• Coordinate post-sale logistics, customs, and administrative follow-up.
• Uphold brand ethics and policies and handle after-sales concerns professionally.
• Use stores, events, social spaces, live streaming, remote sales, and augmented reality to strengthen client engagement.
• Provide feedback on assortment, tools, processes, and client experience improvements.

Profile

• Take a trusted personal-advisor approach and offer recommendations based on deep client knowledge.
• Engage high-net-worth individuals with social intelligence, etiquette, professionalism, and self-awareness.
• Build relationships with clients, their entourages, and key decision-makers.
• Use structured networking, contact prioritization, persistence, and follow-up to develop prospects.
• Use social media for client scouting and relationship-building.
• Use CRM tools to support omnichannel engagement and client ownership.
• Demonstrate business acumen, leadership, entrepreneurial drive, and a results-driven approach to revenue growth.

About Bulgari