CLIENT ADVISOR & SALES SUPPORT

Role mission

Client service and sales

• Welcome clients and prospects, understand their needs, provide tailored advice, and introduce them to the brand.
• Build relationships with existing clients and engage new customers.
• Manage the sales process from welcome through packaging using appropriate selling techniques.
• Record client information for personalized CRM activity and client development; perform one-to-one CRM activities.

Boutique and after-sales operations

• Follow sales procedures and guidelines; keep the shop’s front area clean and products displayed according to visual merchandising guidelines.
• Receive repair items, interview customers, and enter information in SAP.
• Update customers on estimates, lead times, returns, and invoicing, pursuing customer satisfaction.

Profile

• At least 3–4 years of sales experience within Bulgari or a similar luxury or fashion brand role.
• Proficient written and spoken English is essential.
• Marketing and customer relationship management techniques experience is ideal.
• Strong customer service and negotiation skills, integrity, respect, business awareness, and ability to network for prospective clients are essential.
• Knowledge of Bulgari products, selling skills, and store procedures is an advantage.

Development

• Complete online training modules and participate in designated training sessions to develop product and topic knowledge.

About Bulgari