DEPUTY STORE MANAGER, QATAR

Position

Job responsibilities

• 1. BUSINESS DEVELOPMENT – grow the business
• - Drives own sales target
• - Proactive sales inside and outside the boutique
• - Have knowledge / curiosity of the market and the competition
• - Supports in identifying stock opportunities, trends and elaborate action plan
• - Supports as per the store manager request in creating reports, analysis and interpret retail data such as revenues, expenses and competitions
• 2. TEAM - motivate and reinforce engagement
• - Under the supervision of the store manager :
• - Coaches and trains on the floor (customer service, product, after sales service, grooming, visual merchandising)
• - Overcomes team complaints, objections and requests (Discounts, products) in a confident and positive way
• - Follow-ups and monitors teams KPIs (CRM, sales, daily KPIs)
• - Plans ahead daily huddles
• - Identifies team training needs
• - Is responsible for the induction plan with the support of training and HR departments and accompany (on the floor as a buddy) the new joiners or assign a buddy if needed
• 3. OPERATIONS - ensure store embodies the brand guidelines and runs smoothly
• - Prepares the rota and manages the annual leaves in order to ensure optimum store coverage in collaboration with the Store Manager
• - Leads and organizes the inventories in liaison with support function teams (logistics, finance)
• - Ensures the perfect retail standards, coordinates with retail operations and suppliers in regards to store maintenance
• - Supervises AFSS performance, spot opportunities and propose alternative solutions both business oriented and client-centric
• - Coordinates daily customer service operations (i.e. : sales processes, orders and payments)
• - Follow-up with the sales administrator for the respect of deadlines and payments
• - Ensures the coordination with Mall in regards to Mall police permits
• - Make sure all employees adhere to company’s policies and guidelines (store essentials, LVMH Code of Conduct)
• 4. CLIENTELING – deliver memorable and unique experiences to our guests
• - Acts as a role model in delivering excellence (selling ceremony, communication with clients, upselling, crosselling…)
• - Comes-up with original solutions to elevate the clients’ experience aiming to establish a direct and strong business relationship
• - Shares and gathers ideas on clienteling activities