DEPUTY STORE MANAGER, QATAR

Position and mission

Business development

• Drive personal sales targets and proactively sell inside and outside the boutique.
• Monitor market and competitor activity; identify stock opportunities and trends and support action planning.
• Support reports and analysis of retail data such as revenues, expenses, and competition.

Team leadership

• Coach and train staff on customer service, products, after-sales service, grooming, and visual merchandising.
• Address team complaints, objections, and requests confidently and positively.
• Monitor CRM, sales, and daily KPIs; plan daily huddles and identify training needs.
• Manage induction with training and HR support; accompany new joiners or assign a buddy.

Boutique operations

• Prepare rotas and manage annual leave with the Store Manager to ensure store coverage.
• Lead inventories with support teams; maintain retail standards and coordinate store maintenance.
• Supervise after-sales service and coordinate daily customer-service operations, sales processes, orders, and payments.
• Follow up with the sales administrator on deadlines and payments; coordinate mall permits.
• Ensure employees follow company policies, store essentials, and the LVMH Code of Conduct.

Clienteling

• Model excellence in selling ceremony and client communication, including upselling and cross-selling.
• Develop original ways to elevate client experience and build strong business relationships.
• Share and gather ideas for clienteling activities.

About Bulgari

Requirements

• Ability to make boutique operations decisions independently when the Store Manager is absent.
• Ability to drive personal sales targets and proactively sell inside and outside the boutique.
• Ability to coach and train team members on customer service, products, after-sales service, grooming, and visual merchandising.
• Ability to monitor team KPIs, including CRM, sales, and daily KPIs.
• Ability to plan store coverage, prepare rotas, and manage annual leave in collaboration with the Store Manager.
• Ability to deliver excellent client experiences, including selling ceremony, communication, upselling, and cross-selling.
• Ability to coordinate inventories, customer-service operations, store standards, and relevant support teams.