Head Valet

Role overview

Team leadership

• Supervise and mentor valet staff, ensuring grooming standards and service protocols are followed.
• Coordinate shift rotas and peak-hour staffing to minimize guest waits.
• Brief the team daily on VIP arrivals, hotel events, and occupancy levels.

Valet operations

• Oversee entrance traffic flow and prevent congestion in the JLT cluster.
• Ensure safe handling, parking, and retrieval of guest vehicles.
• Maintain accurate parking logs, key security systems, and damage inspection reports.
• Coordinate with Security on driveway safety and surveillance.

Guest service and administration

• Welcome guests and assist with luggage, directions, and local recommendations.
• Handle guest complaints and vehicle concerns with urgency and diplomacy.
• Monitor equipment and supplies, and ensure applicable parking fees are processed through the Front Office system.

Experience and credentials

• At least 2–3 years of valet or concierge supervisory experience in a four- or five-star hotel.
• Valid UAE manual and automatic driving licence and an accident-free driving record.
• Fluent English; Arabic, Russian, or French is an advantage.

Additional qualifications

• Able to stand for long periods and work outdoors in varying weather conditions.
• Familiarity with property management systems such as Opera and valet tracking software is requested.